HomeServe Membership Ltd
HomeServe Membership Ltd provides assistance with home emergency insurance policies through their corporate office. Common reasons to call include managing policies, making claims, and seeking technical support for home emergencies. Customers can also inquire about billing and payments. Typical wait times may vary, especially during peak periods or major weather events. It is advisable to call during off-peak hours to avoid long wait times. For urgent issues, clearly state the urgency at the beginning of the call. The corporate office is available during standard operating hours to assist with these tasks.
Updated 15 Dec 2025
Expected outcomes
- Manage policy setup
- Change policy details
- Cancel insurance policy
- Make a repair claim
- Track claim status
- Arrange engineer visit
- Inquire about payments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Contact information
- Address
- Payment details
- Emergency description
Known issues
Customers occasionally experience long wait times, particularly during peak hours or major weather events. To mitigate this, it is recommended to call during off-peak hours or utilize online services when possible. Some users also report delays in claim processing and scheduling engineer appointments. If you encounter such issues, consider escalating through customer service or requesting a callback. Having all necessary information ready before calling can help streamline the process and reduce potential frustrations.
