Hurley Group Head Office
The Hurley Group Head Office provides a range of services via phone, including general enquiries about clinic services and locations, appointment bookings, and handling complaints or feedback. You can also request medical records. Calls are answered by reception staff who may direct you to the appropriate department. For medical queries, you might be advised to use the eConsult online system. Typical wait times can vary, with longer waits during peak hours. It's best to call during off-peak times to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Check clinic locations
- Book appointments
- Reschedule appointments
- Submit complaints
- Request medical records
- Provide feedback
- Cancel appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- NHS number
- Full name
- Date of birth
- Contact number
- Proof of identity
- Patient consent
- Description of issue
Known issues
Callers sometimes experience long wait times, especially during peak hours. To avoid this, try calling during off-peak hours or use the online contact form. Additionally, some callers report difficulty reaching specific departments, often being transferred multiple times. To mitigate this, clearly state the department or service needed at the start of the call. These issues are occasional but can be frustrating, so planning your call time and being clear about your needs can help ensure a smoother experience.
