Information Commissioner's Office
The Information Commissioner's Office Welsh Language Advice Line provides guidance on data protection, freedom of information, and information rights in Welsh. It is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include seeking advice on information rights, handling complaints about Welsh language services, and making general enquiries. Callers can choose to speak in Welsh or English, and voicemails left in Welsh will receive a callback in the same language. Wait times can vary, but calling during off-peak hours, such as mid-morning or early afternoon, may reduce waiting times.
Updated 15 Dec 2025
Expected outcomes
- Receive Welsh language advice
- Handle information rights enquiries
- Submit complaints in Welsh
- Resolve Welsh service issues
- Get guidance on data protection
- Inquire about freedom of information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of complaint
- Contact information
- Nature of enquiry
- Preferred language choice
- Relevant documents
- Reference numbers
Known issues
Occasional complaints arise regarding the provision of Welsh language services, which are typically resolved according to the ICO's Welsh language complaints procedure. If you encounter issues, ensure you provide detailed information about your complaint. The ICO investigates and resolves these complaints in line with service standards. For a smoother experience, consider calling during less busy times and have all necessary information ready. If you need to leave a voicemail, rest assured that a callback will be provided in Welsh if requested.
