NHS National Services Scotland - Pharmacy Services Edinburgh
NHS National Services Scotland - Pharmacy Services in Edinburgh provides assistance with prescribing and endorsing enquiries. This includes handling queries related to prescription endorsements, disallowed or rejected items, and reported issues specific to the Edinburgh area. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. It is recommended to have all relevant prescription or endorsement details ready before calling to ensure a smooth and efficient process. While typical wait times are not specified, calling during non-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
Updated 4 Nov 2025
Expected outcomes
- Handle prescription enquiries
- Resolve endorsement issues
- Clarify disallowed items
- Address rejected prescriptions
- Provide prescription guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Prescription details
- Endorsement information
- Contact information
- Relevant documents
- Identification number
- Medical history
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to avoid long wait times. Ensure you have all necessary prescription and endorsement details ready to facilitate a quicker resolution. If you encounter difficulties, consider following up with an email for documentation purposes. For complex issues, be prepared to provide additional information as requested by the staff. Utilizing online resources for general information may also help reduce the need for phone calls.
