Saga Car Insurance (Claims, International)
Saga Car Insurance offers a 24/7 international claims hotline for incidents occurring abroad, including accidents, theft, and breakdowns. Common reasons for calling include making a claim for incidents abroad, requesting vehicle repatriation, and obtaining general claims assistance. The service is available around the clock, ensuring immediate support when needed. Documentation is crucial for successful claims, and callers should be prepared to provide detailed information about the incident. While specific wait times are not provided, contacting Saga promptly after an incident is advised to ensure timely processing. It's best to have all necessary documents ready before calling to streamline the process.
Updated 4 Nov 2025
Expected outcomes
- Report international claims
- Process theft claims
- Request vehicle repatriation
- Obtain claims guidance
- Arrange vehicle recovery
- Submit required documents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Location details
- Incident description
- Insurance certificate
- Driver’s licence
- Vehicle registration
- Accident statement
- Police report
- Photographs
- Witness contacts
Known issues
During peak travel seasons, Saga may take up to 30 days to process claims instead of providing instant decisions. Callers are advised not to contact Saga for updates, as they will reach out if more information is needed or when a decision is made. Additionally, coverage may be limited to third-party only in certain Eastern European countries, even for comprehensive UK policies. It is recommended to check your policy details before traveling and contact Saga for additional coverage if necessary. Being aware of these issues can help manage expectations and ensure smoother claim processing.
