University of Sheffield
The University of Sheffield's Course Enquiries department provides assistance with undergraduate and postgraduate course options, application procedures, entry requirements, and study-related queries. Common reasons for calling include checking application status, understanding admissions policies, and clarifying course details. Wait times can be longer during peak periods such as application deadlines and results announcements. It is advisable to call outside these times or use online forms for quicker responses. The department is available during published operating hours, and follow-ups are typically conducted via email.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Understand entry requirements
- Clarify course details
- Update contact information
- Request admissions policy details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- UCAS ID
- Course of interest
- Application details
- New contact details
- Personal details
Known issues
Callers often face long wait times during peak periods, such as application deadlines and results announcements. To avoid delays, it is recommended to call outside of these times or use the online enquiry forms available on the university's website. This can help in getting quicker responses and reduce frustration. Additionally, having your UCAS ID and relevant personal details ready can expedite the process when speaking with an advisor. For official communications, email follow-ups are typically used.
