easyJet Airline Company Limited
The easyJet Press Office can assist with a variety of inquiries, including general customer service queries, booking issues, flight information, and complaints. The department also handles investor relations queries related to easyJet plc. It is important to note that customer service can be difficult to reach during periods of disruption, and long wait times are common. For faster resolution, online forms and self-service options are recommended. The best times to call are typically early in the morning to avoid peak travel disruptions. Email responses may take several days or weeks, so urgent matters should be addressed via phone or online chat.
Updated 15 Dec 2025
Expected outcomes
- Handle booking issues
- Provide flight information
- Process customer complaints
- Respond to investor queries
- Assist with general enquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Contact information
- Details of complaint
- Investor status
- Nature of enquiry
Known issues
Customers frequently report long hold times when calling easyJet customer service, especially during peak travel disruptions. To mitigate this, it is recommended to call early in the morning or use online forms for faster service. Additionally, email responses can be slow, often taking several days or weeks. For urgent issues, using the phone or online chat is advised. While there is no consistent resolution for these issues, being prepared with all necessary information can help expedite the process.
