Europcar Group UK Limited
Calling Europcar Group UK Limited's Hemel Hempstead Branch at +441442250003 allows you to book, modify, or cancel car and van rentals. You can also access customer support for rental queries, billing issues, and complaints. Ensure you have a valid driving licence, credit or debit card, and proof of identity ready. Common reasons for calling include booking new rentals, modifying existing reservations, and resolving billing disputes. While typical wait times are not specified, calling during operating hours is recommended. If you encounter issues, requesting escalation to a supervisor may be necessary.
Updated 15 Dec 2025
Expected outcomes
- Book car rentals
- Modify rental bookings
- Cancel reservations
- Resolve billing disputes
- Inquire about vehicle availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Valid driving licence
- Credit/debit card
- Proof of identity
- Booking reference
- Rental dates
- Vehicle type
Known issues
Customers occasionally face billing disputes with unexpected charges after rental, which may require escalation to the billing department and can take several days to resolve. If you experience such issues, ensure you have your booking reference and details of the charge ready. Another common problem is the unavailability of reserved vehicle types at pickup, but alternatives or compensation are typically offered at the counter. To minimize issues, confirm all details during booking and call ahead to verify vehicle availability.
