Amigo Loans Ltd
Amigo Loans Ltd is currently in an orderly wind-down, meaning they are no longer issuing new loans. However, their customer support remains available to assist with existing loan accounts. Common reasons for calling include managing account details, making payment arrangements, and resolving complaints. The customer support team can also help with settling outstanding balances and closing accounts. Typical wait times can be longer during peak hours or after major announcements, so it's advisable to call during off-peak times. The best times to call are generally mid-morning or early afternoon.
Updated 15 Dec 2025
Expected outcomes
- Inquire about account balance
- Arrange payment schedules
- Update account information
- Register a service complaint
- Settle outstanding balances
- Close loan accounts
- Request complaint reference
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Date of birth
- Address
- Payment method
- Description of complaint
Known issues
Customers often experience long wait times, especially during peak periods or after major announcements. It is recommended to call during off-peak hours to reduce hold times. Additionally, there is some confusion regarding the company's wind-down process and its impact on existing loans. To address this, Amigo Loans provides FAQs and updates on their official website, and their call centre staff are trained to clarify any uncertainties. If you encounter issues, ensure you have all necessary information ready to expedite the process.
