Capital One (Europe) plc
Capital One (Europe) plc's Fraud and Security department offers specialized support for various account-related issues via their dedicated phone line. Common reasons for calling include reporting lost or stolen cards, addressing payment issues, and checking application status. Customers can also inquire about general account matters or file complaints. While specific wait times are not provided, it is noted that peak hours may lead to longer hold times. To avoid delays, consider calling during off-peak hours or using alternative contact methods like online chat or email. Be prepared to verify your identity with account details and personal information.
Updated 15 Dec 2025
Expected outcomes
- Report lost or stolen card
- Address payment issues
- Check application status
- File a complaint
- Inquire about account details
- Request card replacement
- Verify recent transactions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Recent transaction details
- Security questions
- Credit card number
- Relevant documentation
Known issues
Customers occasionally face long wait times, especially during peak hours, which can make reaching a live agent challenging. To mitigate this, try calling during off-peak hours or consider using online chat or email support. Additionally, some users experience delays in account verification, particularly for lost or stolen card cases. To expedite the process, ensure you have all necessary identification and account details ready before calling. These measures can help reduce frustration and improve the efficiency of your call.
