Halifax
Halifax Telephone Banking provides a range of services to assist customers with their banking needs. You can handle general queries about Halifax services, accounts, and headquarters operations. Additionally, you can book an appointment with a Halifax adviser for discussions related to your account or services. The service is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Adviser appointments can be booked seven days a week, from 08:00 to 18:00, except on bank holidays. While wait times may vary, calling during standard operating hours is recommended for most queries. Email support is also available for security issues.
Updated 15 Dec 2025
Expected outcomes
- Check account balance
- Book adviser appointment
- Request account statements
- Inquire about loan options
- Update contact information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Contact information
- Reason for call
- Identification documents
- Appointment details
- Transaction references
Known issues
Some customers have reported slow processing of international transactions, with delays of 4-6 weeks even after escalation to the head office. To address this, it is advised to escalate the issue and use social media to gain attention, although resolution is not always timely. For quicker service, consider calling during non-peak hours or using online banking options when possible. Email support is available for security-related issues, providing an alternative to phone calls for certain concerns.
