Scottish Widows Bank
Scottish Widows Bank's International Support department assists international customers with various banking needs. Services include savings account inquiries, balance checks, internet banking support, and international money transfers. Common reasons for calling include troubleshooting internet banking issues and obtaining SWIFT/BIC codes for transfers. International callers may experience longer wait times, especially during UK business hours. It is advisable to call during off-peak hours to reduce wait times. Ensure you have all necessary account and identification details ready before calling to streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Assist with savings inquiries
- Check account balances
- Troubleshoot internet banking
- Guide international transfers
- Provide SWIFT/BIC codes
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Internet banking username
- Registered email or phone
- Recipient bank details
- SWIFT/BIC code
- IBAN
Known issues
International callers often face long wait times, particularly during UK business hours. To mitigate this, try calling during off-peak hours or use online contact forms for inquiries. Additionally, some users report difficulties accessing or resetting their internet banking from abroad. If you encounter this issue, contact support for a manual reset or verification. Ensuring you have access to your registered email or phone can facilitate the verification process and help resolve issues more efficiently.
