Birkbeck, University of London
The Student Advice Service at Birkbeck, University of London provides essential support for students seeking guidance on admissions, course queries, funding, wellbeing, and general student support. This service is accessible via phone, email, the online ASK form, and in-person during limited hours. Common reasons for calling include seeking advice on course selection, understanding funding options, and addressing wellbeing concerns. While specific wait times are not provided, it is noted that peak periods, such as the start of term, can lead to longer wait times. For non-urgent matters, using the online ASK form is recommended to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Get admissions guidance
- Resolve course queries
- Discuss funding options
- Seek wellbeing support
- Access general student help
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Personal details
- Nature of enquiry
- Contact details
- Student credentials
- Relevant documents
Known issues
Some students have reported experiencing long wait times when calling the Student Advice Service, particularly during peak periods like the start of term. To mitigate this, it is advisable to call outside of these busy times or to use the online ASK form for non-urgent queries. The ASK form allows students to submit their enquiries online and receive responses via email, which can be a more efficient option during high-demand periods. Ensuring you have all necessary information, such as your student ID and details of your enquiry, ready before calling can also help streamline the process.
