Birmingham City University
Birmingham City University's ASK Student Hub provides a range of services to support students. You can inquire about student union services, events, societies, and support. The Hub assists with joining or managing student societies, including room bookings and finances. It also supports students interested in becoming course representatives and handles complaints or feedback about courses or union services. Additionally, it offers a reporting channel for bullying, harassment, or misconduct, though it's not for emergencies. Typical wait times can be longer during peak periods, such as the start of term. Calling mid-morning or mid-afternoon may result in faster responses.
Updated 15 Dec 2025
Expected outcomes
- Inquire about student events
- Join a student society
- Become a course representative
- Submit a complaint
- Report harassment or misconduct
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Society of interest
- Description of issue
- Supporting documents
Known issues
Some users experience long wait times during peak periods, particularly at the start of the term. To avoid delays, try calling mid-morning or mid-afternoon. Additionally, the reception and some services may be closed during university holidays or between terms. It's advisable to check the university's website or email for the most current opening times during these periods. For non-urgent matters, consider using online forms available on the BCUSU website to submit complaints or report incidents.
