Brunel University London
Brunel University London's Finance Office offers specific services via phone, including making payments by debit or credit card and handling payment queries. Students can pay tuition or accommodation fees over the phone from Monday to Friday, 10:00-13:00 UK time. For payment queries, the office is available from 08:00-18:00 UK time. Common reasons for calling include making payments and resolving issues with bank transfers or online payments. Typically, phone lines are busy, especially at the start of the term, so online payment methods are encouraged. The best times to call are during the specified hours, avoiding peak periods.
Updated 15 Dec 2025
Expected outcomes
- Make a payment by phone
- Resolve bank transfer issues
- Address online payment queries
- Receive payment confirmation
- Clarify payment methods
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID number
- Payment reason
- Debit/credit card details
- Payment reference
- Email address
- Contact details
Known issues
Busy phone lines are a frequent issue, especially during peak times like the start of the term. Students are encouraged to use online payment methods and call only if necessary. Payment allocation delays can occur if incorrect student IDs or payment references are provided. To avoid these issues, ensure all details are correct and complete when making payments. For quicker service, consider contacting the relevant department via email for queries about bank transfers or online payments.
