Brunel University London
Brunel University London's Library offers a range of services accessible via phone at +44 1895 266141. Common reasons for calling include inquiries about library services, account and borrowing issues, and booking study spaces. The library provides support for accessing resources, renewing books, and connecting with academic liaison librarians. While phone support is available during operating hours, a 24/7 webchat is also offered for immediate assistance outside these times. Callers may experience longer wait times during peak periods, such as the start of terms and exam times. For quicker responses, using the webchat or email is recommended.
Updated 15 Dec 2025
Expected outcomes
- Answer library service questions
- Assist with account access
- Renew borrowed books
- Book study spaces
- Connect with subject librarians
- Access 24/7 webchat support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Library card
- Student ID
- Library account login
- Study space details
- Subject guide for liaison
- Contact information
Known issues
Callers to Brunel University's Library may occasionally face long wait times, particularly during peak periods like the start of terms and exams. To mitigate this, the library offers a 24/7 webchat service, which is often faster than phone calls. Additionally, access restrictions may apply during exam periods, affecting non-Brunel users. It's advisable to check the library's website or contact them directly before visiting. For quicker service, consider using the webchat or emailing the library, especially during busy times.
