Cardiff University
Cardiff University offers a range of services through their accommodation department, accessible via phone during business hours, Monday to Friday. Students and applicants can inquire about university-owned and private accommodation options, including availability and application processes. The department also assists with room transfer requests and provides support for accessible accommodation needs. In cases of emergency housing issues, urgent advice is available, with referrals to external helplines outside of business hours. Common reasons for calling include checking accommodation availability, requesting room transfers, and seeking emergency housing advice. Wait times can vary, especially during peak periods like the start of the academic year, so calling during non-peak hours is recommended.
Updated 15 Dec 2025
Expected outcomes
- Inquire about accommodation options
- Request room transfer
- Seek accessible accommodation
- Get emergency housing advice
- Check application status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student/applicant ID
- Personal details
- Course information
- Accommodation preferences
- Current accommodation details
- Reason for transfer
Known issues
Some callers experience difficulty reaching staff by phone, particularly during peak periods such as the start of the academic year. It is advisable to call during non-peak hours or use email for less urgent queries. Room transfers are frequently limited due to availability, and requests are handled on a case-by-case basis. Students are encouraged to contact the accommodation team early to discuss their needs. For those facing accessibility challenges, providing supporting documentation can facilitate the process. Emergency housing support is available, but details of the current situation are required to receive appropriate guidance.
