Edge Hill University
Edge Hill University's Library and Learning Services can assist with a variety of needs, including library resource inquiries, student services support, and general university information. Common reasons for calling include borrowing or renewing library materials, accessing digital resources, and obtaining student wellbeing support. The department is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers may experience long wait times during peak periods, such as the start of the term. For quicker service, consider calling during off-peak hours or using online enquiry forms.
Updated 15 Dec 2025
Expected outcomes
- Check library resource availability
- Renew library materials
- Access digital resources
- Get student wellbeing support
- Inquire about academic records
- Ask about campus facilities
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Library card
- List of required resources
- Personal identification
- Specific enquiry details
- Relevant documents
Known issues
Callers occasionally report long wait times, especially at the start of the term. To avoid this, try calling during off-peak hours or use online enquiry forms for a faster response. Additionally, some users experience multiple call transfers before reaching the correct department. To minimize this, clearly state your enquiry and the department needed at the beginning of the call. These steps can help streamline your experience and reduce frustration.
