Imperial College London
The main switchboard at Imperial College London connects callers to various departments and staff members, or provides general information about the college. This service is available during the main campus operating hours. Common reasons to call include reaching a specific department, seeking general guidance or obtaining department contact information. During busy times, such as the start of the term or exam periods, callers may experience longer wait times. To avoid these, it is advisable to call during off-peak hours. For specific queries such as admissions or student support, using direct lines or emails might provide a faster response.
Updated 15 Dec 2025
Expected outcomes
- Connect to a department
- Reach a staff member
- Acquire general college info
- Get department contact details
- Request call transfers
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Staff member name
- Student ID
- Course details
- Query specifics
- Email address
Known issues
Long wait times are occasionally reported, particularly at the beginning of terms and around exam periods. Callers can minimize delays by contacting the switchboard during off-peak hours. Some callers also experience misdirected calls, which can lead to multiple transfers. To reduce this, it is helpful to clearly state the desired department or service at the start of the call. If the query is not urgent, using email to contact the relevant department can be a practical alternative and may result in quicker resolution.
