SOAS University of London
SOAS University of London's Electronic Resources department provides support for accessing and using various digital materials such as databases, e-journals, and e-books. Common reasons for calling include troubleshooting access issues, booking training sessions, and making general inquiries about resource usage. The department is available during library operating hours, and off-campus access requires SOAS credentials. Typical wait times are not specified, but contacting during non-peak hours may result in quicker assistance. For training sessions, appointments must be scheduled in advance. External users have limited access and may need to use on-site terminals.
Updated 15 Dec 2025
Expected outcomes
- Access electronic resources
- Troubleshoot access issues
- Book training sessions
- Inquire about access policies
- Understand usage terms
- Confirm resource availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- SOAS ID
- SOAS password
- Library membership
- Contact details
- Preferred times
- Email address
Known issues
Users occasionally face difficulties accessing electronic resources off-campus due to authentication problems. It is crucial to use the SOAS Single Sign-On and ensure credentials are correct. If issues persist, contacting support is recommended. External users, such as alumni, often encounter access limitations and may need to use on-site terminals or register for alumni access. To avoid frustration, ensure all required information is ready before calling, and consider visiting the library for immediate assistance if access issues are urgent.
