University of Dundee
Calling the University of Dundee's education department can assist with a variety of tasks such as obtaining information on university services, admissions, student support, accommodation, and more. The general enquiry line is available from Monday to Friday, typically between 09:00 and 17:00. For international students, specific visa and immigration support is provided through dedicated drop-in sessions on weekdays. It's common for calls to experience longer wait times, especially at the beginning of academic terms. Thus, calling outside peak hours is advised. Additionally, the enquiry team can direct you to specialized departments for complex issues.
Updated 15 Dec 2025
Expected outcomes
- Obtain admissions information
- Receive student support advice
- Inquire about accommodation
- Get visa support
- Learn about recruitment events
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Applicant ID
- Passport/visa details
- Nature of enquiry
- Name
Known issues
Callers to the University of Dundee frequently encounter long wait times, particularly during peak periods such as the start of academic terms. To minimize waiting, it's recommended to place calls outside these peak hours or utilize email for non-urgent matters. The university provides an efficient enquiry team that handles initial queries and redirects calls to the appropriate departments if needed. Additionally, international students can access dedicated support through email or drop-in sessions for visa-related issues. Ensuring you have necessary information like student IDs and visa details ready can facilitate quicker responses.
