Addenbrooke's Hospital
Addenbrooke's Hospital switchboard connects callers to various departments, wards, and services, and provides patient location or condition information during operating hours. Common reasons for calling include checking patient details, making appointment enquiries, or seeking general hospital information. Wait times are sometimes extended during peak hours, particularly for general enquiries and patient location requests, but can often be avoided by calling during off-peak times or using online contact forms. It is recommended to have specific information at hand to ensure your call is efficiently handled by the switchboard staff.
Location & Coverage
Hills Road, Cambridge, CB2 0QQ, United Kingdom
Cambridge, United Kingdom
Expected outcomes
- Connect to hospital department
- Check patient location
- Enquire about appointments
- Cancel appointments
- Reschedule appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Patient's date of birth
- Patient's address
- Clinic name
- Appointment letter details
- Department name
Known Issues
Callers to Addenbrooke's Hospital may experience long wait times during peak hours, typically for general enquiries and patient location checks. To avoid these delays, it is advised to call during off-peak hours. Additionally, using online contact forms can speed up the process. Some callers have reported being transferred multiple times before reaching the correct department, which can be minimized by clearly stating the purpose of the call and the desired department at the start. Overall, being prepared with necessary information can greatly enhance the efficiency of your interaction with hospital switchboard operators.
Updated 17 Dec 2025
