Government Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
157 guides available
HM Passport Office
You can call for general passport advice, check the status of your application, or seek urgent assistance for travel due to emergencies. The service is available Monday to Friday from 08:00 to 20:00, and on weekends and bank holidays from 09:00 to 17:30. Common reasons for calling include application updates and urgent travel queries. Wait times can be long, especially during peak travel seasons, so it's advisable to call during off-peak hours if possible.
Ministry of Justice
Common reasons for calling include clarifications on Ministry services, submitting FOI or SAR requests, and seeking information about personal data held by the Ministry. The phone line is operational Monday to Friday from 09:00 to 17:00. While the office staff are primarily working from home, queries might be better addressed through email. Wait times are not typically long, but it is advisable to call during mid-morning or mid-afternoon to avoid peak hours.
Warwickshire Police
You can report non-emergency crimes, suspicious activities, or provide information to assist ongoing investigations. Additionally, this number is available for general enquiries about police services, local policing, or administrative matters. Calls are typically answered during operating hours, though specific hours are not provided. It's advisable to call during standard business hours to avoid potential wait times. This line is not for emergencies; for urgent matters, dial 999. The service is designed to handle a range of non-urgent police-related queries efficiently.
North Yorkshire Police
This number allows you to report non-emergency crimes, suspicious activities, or provide information. You can also make general inquiries about police services and submit complaints or feedback about police conduct. Calls should be made during operating hours, and emergencies should be directed to 999. Typical wait times can vary, but calling during off-peak hours may reduce wait times. For complaints, detailed information will be required, and you may be referred to the professional standards department.
London Fire Brigade
This service is available Monday to Friday from 08:30 to 17:00. Common reasons for calling include obtaining information about fire safety, requesting fire reports, or seeking guidance on fire regulations. The switchboard directs calls to the appropriate departments for further assistance. It is important to note that this number is not for emergencies; in urgent situations, always dial 999. Wait times can vary, but calling during mid-morning or early afternoon may result in shorter queues.
HM Revenue & Customs (HMRC)
The service is available Monday to Friday from 08:00 to 18:00, excluding weekends and bank holidays. Callers often contact HMRC for help with tax returns, payment issues, and general tax advice. Wait times can be long, especially during peak tax season, but calling early in the morning or mid-week may reduce waiting periods. Automated menus are used, so listen carefully to select the correct option.
Manchester City Council
Common reasons for calling include checking application statuses, confirming eligibility for services, and requesting information about council services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can vary, especially during peak hours, but calling during mid-morning or mid-afternoon may reduce wait times. For emergencies or specific services like social care, dedicated numbers are available.
Transport Scotland
Whether you need details about current transport projects, want to raise an issue about transport infrastructure, or need information under the Freedom of Information Act, the team can assist during standard operating hours. Recently, the main office relocated to 177 Bothwell Street, Glasgow, though the contact number remains unchanged. While typical wait times are not specified, calling outside peak hours may prove beneficial. No detailed data on peak times is available, but mid-morning or mid-afternoon may often be quieter.
Greater Manchester Police
This number is available during operating hours, and callers from abroad can use it as well. Common reasons for calling include reporting non-emergency crimes, seeking general information, and making police-related enquiries. While emergencies should always be reported via 999, non-urgent matters can also be addressed through online reporting or LiveChat. Callers often experience long wait times, particularly during peak hours or major incidents. For quicker assistance, it's advisable to call during off-peak times or use online services when possible.
West Yorkshire Fire and Rescue Service
Common reasons for calling include checking the status of fire safety applications, requesting information on community safety programs, and learning about recruitment opportunities. While specific wait times are not provided, calling during standard business hours typically ensures quicker responses. For non-urgent matters, consider using the online General Enquiries Form to avoid potential wait times.
Cambridgeshire Fire and Rescue Service
These visits include fire safety checks and advice tailored to the needs of at-risk individuals. It’s advisable to call during off-peak hours to avoid potential wait times, which can occur during busy periods or major incidents. If you're unable to reach someone directly, you can leave a message for a callback. Note that this number is for non-emergency purposes; always call 999 in an emergency.
Norfolk Fire and Rescue Service
You can call during standard business hours for general enquiries about fire safety, prevention, and administrative matters. Additionally, the number accepts reports of non-emergency incidents and fire safety concerns. It's important to note that for emergencies, you should always dial 999. The typical wait time may vary, but calling during mid-morning or early afternoon might reduce hold times. This line is not for emergency situations but is essential for addressing safety concerns and obtaining guidance.
Cambridgeshire Constabulary
This line receives reports of crimes and anti-social behaviour and provides immediate police response for emergencies and non-emergencies. Please note, for emergencies, you should dial 999 instead. Common reasons for calling include reporting suspicious activities or requesting information about local policing. While this number is not for emergencies, it does handle general enquiries related to administrative matters. Typically, wait times can be longer during peak hours, so it's advisable to call during non-peak times or use online services where available.
Ministry of Defence Police
This number is primarily used for reporting crimes or suspicious activities at or around MOD sites. Callers can also request armed security responses and specialist policing support, such as dog handling and marine policing. While the phone line is always open, email responses may take up to 48 hours. For non-emergency incidents, the Control Centre is the first point of contact. In emergencies, it is advised to call 999. Typical wait times are short, but using the phone is recommended for urgent issues.
Metropolitan Police Service
Crime reports can be made 24/7, allowing residents to report incidents, emergencies, and suspicious activities within Greater London. General enquiries about police services and procedures can be addressed during specific hours: 08:00-18:00 Monday to Friday, and 09:00-13:00 on Saturdays. While emergency situations require dialing 999, this number is dedicated to non-emergency matters. Callers might experience wait times during peak periods, so it's advisable to call during off-peak hours if possible.
Charity Commission for England and Wales
Available Monday to Friday from 09:00 to 17:00, the service assists with understanding charity law and addressing issues with the Commission's service. Common reasons for calling include seeking advice on regulatory matters, filing complaints about service standards, and obtaining guidance for charity trustees. While specific wait times are not provided, callers may experience delays during peak hours or after major updates. For non-urgent matters, online forms are recommended.
Warwickshire Police Community Fund
Callers can obtain information about donations, eligibility criteria, and the application process. Typically, these enquiries are managed by administrative staff, but for financial or grant-related questions, callers may be redirected to the finance team. While specific wait times are not provided, calling during standard business hours is recommended for prompt assistance. It's advisable to have any relevant reference numbers or personal details ready to facilitate the process.
Wirral Metropolitan Borough Council
Common reasons for calling include making service requests for waste collection, council tax inquiries, and housing assistance. The council also handles general enquiries about its services and processes Freedom of Information requests. Callers are typically greeted by an automated menu, and specifying the required department can help streamline the process. Long wait times are common during peak hours, so calling during off-peak times or using online forms for non-urgent issues is recommended.
Home Office
The service operates Monday to Friday from 09:00 to 16:45, with an earlier closing time of 16:30 on Thursdays, excluding public holidays. Common reasons for calling include seeking information about Home Office services, submitting complaints about service or staff, and requesting access to information under the FOI Act. Callers should be prepared for potentially long wait times, particularly during midday hours. It is advisable to call early in the morning or late in the afternoon to avoid peak times.
British Transport Police
This number is available 24/7 for reporting crimes, incidents, or suspicious activities. You can also report lost or found property, antisocial behavior, missing persons, and fraud. General enquiries can be made through this line as well. While the service operates around the clock, callers may experience long wait times during peak hours or major incidents. It is advisable to use alternative contact methods such as texting 61016 or online reporting for non-emergencies.
London Borough of Hackney Pension Fund
Callers can also update personal information such as contact details and addresses. The service is available Monday to Friday, from 09:00 to 17:00. Typical reasons for calling include checking pension benefits, updating personal details, and understanding membership criteria. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. It's crucial to have your pension reference or National Insurance number ready when calling.
Office of the Police and Crime Commissioner for Nottinghamshire
You can also request information under the Freedom of Information Act or inquire about job vacancies and volunteering opportunities. Calls are typically handled during office hours, and it's advisable to call during mid-morning or mid-afternoon to avoid peak times. Operational policing enquiries should be directed to Nottinghamshire Police, not the Commissioner's Office. Complaints are acknowledged within five working days, with resolutions aimed within 40 working days if informal.
Department for Work and Pensions (DWP) - Universal Credit Helpline
Callers can inquire about eligibility, payments, and account issues, or seek help with making a claim. The helpline also supports advance payment requests for those awaiting their first payment or after a change in circumstances. Complaints regarding service delays or treatment can also be addressed. The helpline operates Monday to Friday, from 08:00 to 18:00. Callers often experience long wait times, especially during midday and after weekends, so calling early in the morning or late afternoon is recommended.
Ofgem
You can also handle complaints about energy suppliers or network operators. The service supports queries related to government programmes like ECO, FIT, and RHI. Typical reasons for calling include submitting complaints, seeking licensing guidance, and programme administration support. While specific wait times are not provided, callers often experience longer waits during peak hours, especially for complaint handling. It's advisable to call during off-peak times for quicker service.
Kent Police
Calls are typically handled during operating hours, and it is important to specify that you are contacting Kent Police in the UK to avoid confusion with similarly named agencies. While wait times can vary, calling during off-peak hours may reduce delays. For emergencies, always dial 999 instead. The phone service is designed to assist with non-emergency inquiries and provide access to public records and police reports.
Humberside Police UNISON Branch
Members can call for general membership queries, workplace advice, and union-related support. The branch is available during office hours, and callers may need to provide membership details or workplace information for specific queries. Typical reasons for calling include seeking workplace advice, resolving grievances, and obtaining representation. While wait times are not specified, it is recommended to call during standard office hours for the quickest response. If email responses are delayed, calling directly is advised for urgent matters.
Hampshire and Isle of Wight Fire and Rescue Service
Available 24/7 for emergencies, they also offer fire safety consultations and general inquiries about safety and prevention. Non-emergency inquiries are managed during business hours, Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. Emergency calls are prioritized, and non-urgent matters may be redirected or delayed. It's advisable to call during non-peak hours for faster service, especially for general inquiries.
Bedfordshire Fire and Rescue Service
Available 24/7 for emergencies, they prioritize urgent calls to ensure rapid response. Non-emergency services, including safety advice and community engagement, are available during business hours. Typical reasons for calling include reporting fires, seeking safety guidance, and arranging educational visits. While emergency calls are handled immediately, non-emergency queries may experience longer wait times, especially during peak periods. For non-urgent matters, calling during business hours is recommended.
Essex Police
This line is suitable for reporting non-urgent crimes or seeking information and assistance. Callers should be prepared to provide basic incident details and personal contact information. While the service is available during operating hours, it's advisable to call during off-peak times to avoid long wait times, which can occur after major incidents. Online reporting is also an option for certain types of incidents, providing a convenient alternative for non-urgent matters.
Cleveland Police
These requests allow you to access information held by the police under the Freedom of Information Act 2000. To submit a request, you need to provide your full name and a detailed description of the information you seek. While requests are typically responded to within 20 working days, delays may occur if the information is not held or further clarification is needed. It's best to call during regular business hours for assistance with the process.
Cheshire Constabulary Police Federation
Members can also make general enquiries about federation services, membership, and events. Workplace representatives are available to offer specific support. Typical wait times may vary, but contacting during operating hours is recommended for prompt assistance. Online contact forms are available for general enquiries, providing an alternative to phone calls.
West Yorkshire Police
For emergencies, dial 999 to report crimes in progress or threats to life, available 24/7. Non-emergency incidents can be reported by calling 101 or using online services, also available around the clock. General enquiries about police services, advice, or information can be made during specific hours: Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. You can also check the status of a previously reported crime online using a crime reference number. If you need to leave a message for a local officer, this can be done during the same hours as general enquiries. Note that wait times may be longer during peak hours, and helpdesk hours are subject to change.
West Midlands Police and Crime Commissioner
Common reasons for calling include seeking information on police and crime matters, submitting complaints, and requesting funding for community projects. While specific wait times are not provided, it is advisable to call during standard business hours for quicker responses. Additionally, email and web contact forms are available as alternative methods of communication.
Victim Lincs (Lincolnshire Police HQ)
Available Monday to Friday from 08:00 to 16:00, they provide information, advice, and referrals to specialist services. Whether or not a crime has been reported, individuals can receive an initial assessment over the phone. The service is designed to help victims navigate their options and access the necessary support. While specific wait times aren't provided, calling during mid-morning or early afternoon may reduce wait times. Victim Lincs is committed to ensuring that all victims receive the care and guidance they need.
Police & Crime Commissioner Devon & Cornwall
Common reasons for calling include inquiries about the commissioner's role, submitting complaints or feedback, and making Freedom of Information (FOI) requests. Calls are typically answered during office hours, and wait times may vary depending on the time of day. Costs for calling this number can range from 10p to 40p per minute, depending on your phone provider. It is advisable to check if your call package includes calls to 01392 numbers to potentially reduce costs.
Merseyside Fire and Rescue Service Heritage and Education Centre
Visitors can arrange tours, including group and school visits, by calling or emailing in advance. The centre operates on a limited schedule, open only on Tuesdays and Wednesdays from 10:00 to 15:00. Visits are free, though donations are appreciated, and the centre is staffed by volunteer ex-firefighters. Parking is available on site. Due to limited opening hours, it is essential to book your visit ahead of time to ensure availability.
National Highways
Common reasons for calling include reporting road incidents, obtaining information about roadworks, and providing customer feedback. The service is designed to handle general enquiries, such as checking road conditions and closures. While specific wait times are not provided, calls are monitored for quality assurance. For emergencies, it is advised to contact emergency services directly. The best times to call are typically outside of peak travel hours to avoid longer wait times.
London Ambulance Service NHS Trust
Available 24/7, the service handles urgent 999 calls, dispatching ambulances and offering clinical advice. For non-emergency needs, they offer patient transport services, typically on weekdays. Major incident responses are coordinated as needed. Common reasons for calling include reporting emergencies, arranging patient transport, and seeking clinical advice. Wait times can vary, especially during peak periods or major incidents. It's advisable to call during off-peak hours for non-emergency services to reduce wait times.
Kent Fire and Rescue Service
Residents can schedule free home fire safety visits if they meet eligibility criteria such as having young families or health conditions. Businesses in Kent can receive guidance on fire safety responsibilities and risk assessments. Typically, calls are handled during regular business hours, and it's advisable to have relevant information ready to expedite the process. While wait times can vary, calling earlier in the day may reduce delays.
Humberside Police
For emergencies, dial 999. Non-emergency situations can be addressed by calling 101 or the main station number during operating hours. Common reasons for calling include reporting incidents, seeking information about police services, or accessing welfare support. Wait times can vary, especially during peak hours or major incidents. It's advisable to call during off-peak times for quicker service.
Greater London Authority
It also handles Freedom of Information (FoI) requests and processes complaints or feedback regarding GLA services or staff. Calls are typically handled during operating hours, with statutory requests prioritized. While response times can vary, FoI requests may take up to 20 working days. For quicker service, it's advisable to call during non-peak hours, typically mid-morning or mid-afternoon.
Greater Manchester Fire and Rescue Service
You can make general enquiries, report emergencies, book home fire safety assessments, and inquire about community room hire. For emergencies, always dial 999. General enquiries and non-emergency services are available during office hours. Home fire safety assessments can also be booked online or via a dedicated phone line. Community room hire information and bookings are handled during office hours through a separate number. Parking at the headquarters is limited, with alternative options nearby. Typical wait times may vary, so calling during non-peak hours is advisable.
Gloucestershire Fire and Rescue Service
This service is available from Monday to Saturday during operating hours. Callers can expect to provide detailed information about their household, including age, health, and fire safety equipment. Consent is required if the request is made on behalf of someone else. While specific wait times are not provided, it is advisable to call during mid-morning or early afternoon to potentially avoid peak times.
Fife Council
Callers can inquire about various services provided by the council, such as housing, waste management, and local community events. The service operates Monday to Friday from 09:00 to 17:00. While specific wait times are not provided, callers may experience delays during peak hours or high-demand periods. For non-English speakers, language support is available in Urdu/Punjabi, Arabic, Chinese, Bengali, and Polish. Textphone support is also accessible via BT Text Direct, ensuring inclusivity for all residents.
Department of Health and Social Care
You can inquire about health and social care policies, guidance, and services in England. The switchboard helps route calls to the appropriate departments. You can also submit Freedom of Information (FOI) requests or file complaints about the department's services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours or public health events, so calling during off-peak times is advisable. The staff does not provide medical advice or handle individual casework.
Department for Work and Pensions (DWP) - Universal Credit Helpline (Welsh language)
This service is primarily for individuals who cannot use digital services. Callers can get help with applications, report changes in circumstances, and arrange alternative claim methods. The helpline operates Monday to Friday from 08:00 to 18:00. Common reasons for calling include seeking help with new claims or updating existing ones. Wait times can be long, especially during peak hours or after benefit payment dates. It's advisable to call early in the morning for quicker assistance.
Department for Work and Pensions
Common reasons for calling include inquiries about benefit claims, reporting changes in circumstances, and lodging complaints or appeals. Callers should be prepared for automated menus and potential identity verification. Wait times can be long, especially during peak hours or after policy changes. It's advisable to call during off-peak times for a quicker response. The DWP also offers online services that may be more convenient for some tasks.
Department for Energy Security and Net Zero
Common reasons for calling include seeking information on energy security, understanding net zero policies, and participating in public consultations. Typically, calls are routed through an automated system before reaching an agent. While specific wait times are not provided, it is advisable to call during standard business hours for quicker service. Be prepared to provide specific details or reference numbers if your enquiry is complex.
Devon & Cornwall Police Headquarters
This line is available during operating hours, and it is important to use 999 for emergencies. Common reasons for calling include reporting non-emergency incidents, seeking information about police services, and providing feedback or complaints about police conduct. Wait times can vary, with longer waits during peak hours or major incidents. It is recommended to call during off-peak times or use online services when possible for faster assistance.
Department for Culture, Media and Sport
Common reasons for calling include general enquiries about the department's remit, submitting Freedom of Information (FOI) requests, lodging complaints, and media enquiries. The department operates Monday to Friday from 08:00 to 18:00, with additional hours on Saturday from 09:00 to 13:00 for general enquiries. Media enquiries can be addressed 24 hours a day through the press office. Callers may experience long wait times during peak hours, especially after major announcements. It is advisable to call during mid-morning or mid-afternoon for shorter wait times.
Department for Work and Pensions (DWP) - Universal Credit Service Centre (Northern Ireland, Textphone)
This service is available Monday to Friday, from 9am to 4pm. Common reasons for calling include making general enquiries about Universal Credit claims, reporting changes in circumstances, managing appointments, and seeking support for accessibility needs. While specific wait times are not provided, callers often experience delays during midday. It is recommended to call early in the morning or late in the afternoon to avoid peak times.
Civil Nuclear Constabulary
This number is available for general enquiries about the CNC, handling Freedom of Information requests, and processing complaints about CNC conduct or service. Services are available Monday to Friday from 08:30 to 16:30. Due to the specialized nature of the CNC, public interaction is limited, and response times for requests such as Freedom of Information may take up to 20 working days. It is advisable to call during mid-morning to avoid peak times and ensure a quicker response.
Cardiff Council
This includes obtaining contact information, arranging meetings, and receiving administrative support. Calls are typically routed to the appropriate staff or councillor based on the nature of the enquiry. The service is available Monday to Friday during office hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. Be prepared to provide your contact details and the nature of your enquiry for efficient service.
Bradford City Council
You can access services such as homelessness assessments, prevention advice, emergency accommodation, and general housing advice. Interpreter services are available for non-English speakers. Calls are typically answered during office hours, with an emergency number available outside these times. Common reasons for calling include seeking housing support, negotiating with landlords, or accessing emergency accommodation. Wait times can vary, especially during peak periods like winter or economic crises. It's advisable to call early in the day or use the free phones at Britannia House Customer Service Centre for quicker access.
West Midlands Fire Service
You can receive expert advice on fire safety compliance, prevention, and risk mitigation for both residential and commercial properties. The service also offers support under the Primary Authority Scheme (PAS) for businesses seeking consistent regulatory advice. Additionally, you can request fire safety visits to assess risks and receive education on improvements. These services are available during operating hours. While specific wait times are not provided, calling during non-peak hours may reduce wait times. For home safety visits, a dedicated phone line and email are available for scheduling.
Tyne and Wear Fire and Rescue Service
These include arranging home fire safety checks, scheduling fire crew visits for educational purposes, and handling general enquiries about fire safety policies. The service is available Monday to Friday from 09:00 to 16:30, excluding Bank Holidays. Common reasons for calling include booking safety checks, making referrals for juvenile fire-setters programs, and addressing press or media enquiries. While typical wait times are not specified, calling earlier in the day or avoiding lunch hours may reduce delays. For emergencies, always dial 999.
The Avon and Somerset Police Community Trust
These include the General Fund and Road Safety Fund. Applications are primarily processed through their website, but phone support is available for queries. While specific wait times are not provided, contacting them during business hours is recommended. Some funds, like those for hi-vis jackets, may not always be open for applications. It is advisable to check the website for the most current information before calling.
Shropshire Fire and Rescue Service
You can call them for fire safety advice, including home fire safety visits tailored for families with children, the elderly, or people with disabilities. They also offer fire prevention support through education, risk assessments, and community outreach programs. Calls are typically answered during standard business hours. While specific wait times are not provided, it's advisable to call during mid-morning or mid-afternoon for potentially shorter wait times. The service is accessible by phone or email, ensuring you can receive the guidance you need efficiently.
Port of London Authority
Callers can obtain contact details for specific services within the Authority. The switchboard is available during main office hours, and staff can assist with redirecting calls or providing necessary information. While typical wait times are not specified, calling during non-peak hours may result in quicker service. For urgent navigational or environmental issues, dedicated VTS numbers are available.
Suffolk Constabulary
Common reasons for calling include reporting minor incidents, asking about police procedures, and requesting information. While specific wait times are not provided, callers may experience delays during peak periods. It is advisable to call during off-peak hours for quicker service. For emergencies, always dial 999 instead.
Ofcom
You can inquire about Ofcom's regulatory activities, make complaints regarding TV, radio, phone, broadband, and postal services, or seek information on broadcast and wireless licensing. Typically, calls are routed to specific departments based on your query. While specific wait times are not provided, calling during non-peak hours may reduce wait times. Ofcom's services are available during their operating hours, and you can expect professional assistance tailored to your needs.
Nottinghamshire Police
You can report non-emergency crimes, make general enquiries about police services, or contact the Commissioner's office for governance and policy matters. The service is available 24/7 for non-emergency crime reports, while general enquiries and commissioner contacts are handled during office hours. Callers may experience long wait times, especially during peak hours or major incidents, so it is advisable to call during off-peak times or use online services when possible.
Nottingham City Council
You can inquire about preventive and community care options, eligibility criteria, and make referrals for assessments and support. The line is open Monday to Friday from 09:00 to 17:00. Common reasons for calling include seeking advice on care services, making referrals, and lodging complaints about adult social care. Wait times can be long during peak hours, particularly on Mondays and after public holidays. It's advisable to call mid-morning or mid-afternoon for shorter wait times.
Office of the Police and Crime Commissioner for Cleveland
Calls are typically handled during office hours, and response times may vary based on the nature of the enquiry. Common reasons for calling include seeking information about police operations, submitting complaints, or requesting public records. It is advisable to call during standard business hours, as services are not available in the evenings or on Sundays. For the most efficient service, have all necessary details ready before calling.
Norfolk Constabulary
Callers can report crimes or suspicious activities by providing detailed information such as the incident's location and their contact details. Police assistance requests can be made for both immediate and non-emergency situations. General enquiries cover information about local policing and procedures. Typical wait times can be longer during peak hours, but additional staff may be assigned to alleviate this. For emergencies, it is crucial to dial 999 instead. Online reporting is recommended for non-urgent matters to avoid delays.
Liverpool City Council
Common reasons for calling include inquiries about council services, submitting service requests, and addressing council tax issues. Callers can also register complaints or provide feedback. Typical wait times can be long, especially during peak hours or after major announcements. For quicker service, it's advisable to call early in the day. The council operates during standard business hours, and callers should have relevant details ready to ensure efficient handling of their requests.
Leicester City Council
This line is particularly useful for those unsure of the specific department they need, as advisors can direct callers appropriately. Common reasons for calling include checking the status of applications, confirming eligibility for services, or obtaining information about council operations. The line operates Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00. Callers often experience long wait times, especially during peak hours, so using online services is recommended when possible.
Hertfordshire Fire and Rescue Service
For emergencies, callers should dial 999. Home Fire Safety Visits are available 24/7, allowing firefighters to assess fire risks and install smoke detectors at no charge. Non-emergency queries, such as fire safety advice and station visits, are addressed during standard hours, Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While the station is staffed around the clock, administrative matters are best handled during these hours. Callers may experience occasional difficulties reaching the station directly for non-emergency issues.
Merseyside Fire and Rescue Service
Common reasons for calling include seeking general information about the services provided, obtaining fire safety advice, and reporting fire safety concerns. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. For emergencies, callers should always dial 999. Non-emergency queries may take up to 48 hours for a response if submitted online. It's advisable to call during mid-morning or early afternoon to avoid peak times.
Durham Constabulary
This line is also used for general police enquiries, such as requesting information about police services, ongoing investigations, or community safety. Callers should be prepared to provide details about the incident or enquiry, including location and contact information. While the service is always open, wait times can be longer during peak hours or major incidents. For faster service, consider calling during off-peak times or using online reporting for non-urgent matters.
Department for Work and Pensions (DWP) - Universal Credit Helpline (Textphone)
This service allows users to make general enquiries about Universal Credit claims, report changes in circumstances, request alternative communication formats, and arrange home visits. The helpline is available Monday to Friday, from 08:00 to 18:00. Callers should have their National Insurance number ready. While calls are free from mobiles and landlines, users may experience long wait times, especially during peak hours. It is advisable to call early in the day to potentially reduce waiting periods.
Department for Business and Trade
They also provide export support for UK-based businesses and handle Freedom of Information requests. Media enquiries can be directed to their press office. The phone lines are open Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers may experience long wait times during peak hours, particularly for export support. It is advisable to call during off-peak times or use online contact forms for quicker responses.
Cumbria Constabulary
You can report non-emergency incidents such as crimes or suspicious activities that do not require immediate police response. Complaints about police officers, staff, or service quality can also be submitted. Additionally, general enquiries or requests for assistance with non-urgent matters are handled during operating hours. For emergencies, dial 999. Non-emergency calls are best made during weekday office hours to avoid long wait times. The service is available 24/7 for urgent matters, but administrative queries are typically addressed during standard office hours.
Cumbria Fire and Rescue Service
Residents and organizations can access fire safety guidance, request home safety checks, and report fire hazards. While emergencies are handled 24/7 via 999, non-emergency services are available during standard office hours. Typical reasons for calling include scheduling safety visits, reporting unsafe practices, and arranging educational presentations. The best times to call are during weekday mornings when wait times are generally shorter. For detailed procedures, callers should be prepared with specific information about their needs.
County Durham and Darlington Fire and Rescue Service
People often call for fire safety advice, to provide feedback, or to make media-related inquiries. Typical wait times are not specified, but it is recommended to call during office hours from Monday to Friday for the best response. For non-urgent matters, online forms are available for submitting comments, compliments, or complaints. If you experience delays in email responses, calling the main number is advised.
Cleveland Fire Brigade
Callers can obtain information about fire safety and emergency response training courses, submit complaints or compliments regarding brigade services, and make Freedom of Information requests. Additionally, they can arrange site visits to the Training & Administration Hub. While specific wait times are not provided, calls are handled during standard operating hours. For those with hearing or speech impairments, alternative communication methods such as texting or using the TexMee app are available. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Cheshire Constabulary
Residents can report incidents by providing personal and incident details. General enquiries cover a wide range of topics related to community safety and policing. Freedom of Information requests can be submitted via email or post. Typical wait times may vary, with longer waits during peak hours or major incidents. It is advisable to call during off-peak times for quicker service. For emergencies, always dial 999 instead of the non-emergency line.
Wiltshire Police
For emergencies, the line is available 24/7, while non-emergency calls are handled during office hours. You can report suspicious activities or crimes, seek advice, and request information. Freedom of Information requests can also be submitted, subject to statutory deadlines. Typical wait times for non-emergencies may vary, and it's advisable to call during off-peak hours to avoid delays. Known issues include occasional delayed responses, particularly during peak times or due to staff shortages.
Bristol City Council
Common reasons for calling include checking application statuses, confirming eligibility, and requesting service updates. The lines are open Monday to Friday from 08:30 to 18:00, with a closure on Wednesdays from 12:00 to 13:30, and Saturday from 09:00 to 13:00. Callers should expect longer wait times during peak hours and after public holidays. For emergencies outside these hours, a separate number is available. It's advisable to call during off-peak times for quicker service.
Birmingham City Council
Residents can inquire about council services, request specific services like waste collection, and report issues or complaints. The line also facilitates booking appointments for in-person visits. Callers should be prepared for potential wait times, especially during peak hours or after major announcements. The automated menu system helps route calls efficiently, but high demand can still lead to delays. It's advisable to call during non-peak hours for quicker service.
Sheffield City Council
Common reasons for calling include inquiries about council services, submitting service requests for waste management or street maintenance, and lodging complaints or feedback. Additionally, callers can submit Freedom of Information requests. While specific wait times are not provided, it is known that peak periods can lead to longer waits. Calling during off-peak hours or using online services may reduce wait times. For efficient service, callers should specify the department or service needed when prompted.
Devon and Cornwall Police
You can report non-urgent crimes such as theft or property damage, request police attendance for non-urgent situations, and make general enquiries about police services. Victim support services and safeguarding referrals are also available. While the phone line operates during regular hours, online forms are accessible 24/7 for reporting. Callers may experience long wait times during peak hours or after major incidents, so it's advisable to call during off-peak times. For emergencies, always dial 999.
Information Commissioner's Office
Common reasons for calling include inquiries about data protection laws, filing complaints about data breaches, and seeking guidance on compliance with UK GDPR and DPA. The helpline operates during standard business hours, and callers may experience long wait times, especially after major data breaches. For quicker service, consider calling during off-peak hours or using online forms for complaints and inquiries. The ICO staff are trained to handle a wide range of queries and may direct you to submit details via email or online for tracking purposes.
Companies House
Services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include complex queries or issues with online submissions. Wait times can be long during peak hours, especially near filing deadlines. It's advisable to call during off-peak times or use online services for standard requests. Phone support is best suited for more complex issues or when online options are not feasible.
Competition and Markets Authority
You can also report suspected anti-competitive practices or market problems. Feedback on consultations, such as annual plans or proposed regulatory changes, is also accepted. Calls are typically handled during published operating hours. While specific wait times aren't provided, having all necessary information ready can expedite the process. For reporting issues, you might be directed to submit details online or via email for documentation.
Prudential Regulation Authority
Calls to the PRA can address regulatory inquiries, complaint submissions, and authorization guidance. Services are available during business hours, and callers may be redirected to specific departments or asked to provide documentation for complex issues. Typical reasons for calling include seeking information on compliance, reporting non-compliance, and understanding authorization processes. While specific wait times are not provided, calling during non-peak hours may reduce wait times.
North Yorkshire Fire and Rescue Service
Callers can request fire safety advice, arrange home fire safety checks, and be routed to the appropriate department for specific concerns. The switchboard staff are known to be helpful and can provide general information or direct calls to the right department. While specific wait times are not provided, calling during regular business hours is recommended for prompt assistance. For fire safety checks, be prepared to provide your address and contact details.
West Mercia Police
General enquiries about police services, lost property, or administrative matters can be made Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers should be prepared to provide details of incidents, including location and personal contact information. Typical wait times can vary, especially during peak hours or major incidents, so calling during off-peak times is advisable. For emergencies, dial 999 instead.
Ministry of Defence - Joint Casualty and Compassionate Centre (JCCC)
Services include casualty notifications, repatriation, funeral entitlements, and support for next of kin. Additionally, the JCCC handles historic military commemorations and war grave identifications during normal working hours. Compassionate travel arrangements for next of kin or service personnel are also available around the clock. Callers typically contact JCCC for urgent support and advice, with the centre prioritizing emergency contacts and next of kin. Wait times can vary depending on the nature of the call, but immediate assistance is prioritized for urgent cases.
Lancashire Fire and Rescue Service
You can report fire safety concerns, request fire safety advice, report ongoing incidents, and inquire about community safety programs. Emergency incidents should be reported via the 999 line, which is available 24/7. Non-emergency queries are best handled during office hours by calling the main contact number or using the online form. Wait times may vary, especially during peak hours or major incidents, so it's advisable to call during less busy times if possible.
Lancashire Constabulary
Members often contact the branch for workplace representation, addressing grievances, and managing administrative tasks such as branch meetings and elections. Calls are typically made during branch operating hours, and it is advisable to have your UNISON membership number and relevant details ready. While wait times can vary, contacting the branch earlier in the day may help avoid delays. The branch also holds an annual general meeting between January and March, where members can participate in elections and discussions.
HM Treasury
Common reasons for calling include submitting Freedom of Information requests, making budget representations, and lodging complaints about services. Calls are typically answered during operating hours, though specific times are not provided. It is advisable to call earlier in the day to avoid potential wait times. Be prepared with a clear description of your enquiry or complaint, as well as any necessary contact information. HM Treasury does not request money or personal details via phone or email, so be cautious of potential scams.
Solicitors Regulation Authority
You can inquire about becoming a solicitor, seek advice on professional ethics, and get assistance with regulation and compliance questions. Typically, contacting the SRA by phone is quick and straightforward, especially for urgent matters. While written contact is preferred for most queries, phone calls are recommended for immediate assistance. Appointments are necessary for in-person visits, and contacting them via their website is also an option.
Foreign, Commonwealth & Development Office Association
Common reasons for calling include renewing memberships, updating personal details, and inquiring about upcoming events. The office is staffed by a small team, with some officers only available on certain days, so it is advisable to call during office hours. Email contact is recommended for specific queries. Wait times can vary, but calling during mid-morning or early afternoon may help avoid peak times.
South Yorkshire Police
This number is available 24/7 for reporting emergencies and non-emergencies. For emergencies, calls are typically answered within 10 seconds. Non-emergency calls, made via 101, may have longer wait times and incur a flat fee. Complaints about police officers or staff are handled by the Professional Standards Department, while issues with the Chief Constable are directed to the PCC. Pension enquiries are also managed during weekdays. It's advisable to call during off-peak hours to avoid long wait times.
Surrey Police
This service is available during standard business hours and is crucial for suppliers and contractors seeking to understand procurement requirements or engage with the police force. Common reasons for calling include questions about contract details, supplier requirements, and procurement regulations. While typical wait times are not specified, calling during mid-morning or early afternoon may help avoid peak times. For specific contract details, visiting the Surrey or Sussex Police website to access the contract register is recommended.
Oxfordshire Fire and Rescue Service
For emergencies, always dial 999. This number is used for non-emergency inquiries such as fire safety advice, recruitment queries, and community engagement programs. Fire safety guidance is available during standard office hours, where you can receive compliance information for both public and businesses. Recruitment inquiries for firefighters and support staff are also handled during these hours. The service is committed to diversity and inclusion, ensuring a supportive environment. Typical wait times are minimal, but calling during office hours is recommended for non-emergency issues.
Lincolnshire Fire and Rescue
Non-emergency services, such as home fire safety checks and reporting fire hydrant faults, are available during business hours. The organization also handles general enquiries about fire safety, recruitment, and community services. Callers may experience longer wait times during major incidents, but emergency calls are always prioritized. For non-emergencies, it is advisable to call during business hours or use online forms when available.
Transport for West Midlands
Common reasons for calling include checking journey plans, reporting lost items, and giving feedback on services. The service is available Monday to Saturday, with varying hours, and is closed on Sundays and Bank Holidays. Callers may experience long wait times during peak hours, particularly on Mondays or after disruptions. For quicker service, consider calling mid-week or using online forms when possible. Lost property on buses or trains requires contacting the specific operator.
Leicestershire Fire and Rescue Service
Although emails are preferred for correspondence, you can still call for more immediate concerns or for when you need a voice interaction. It's important to have your contact details handy, including your name and phone number or email, to ensure follow-up if necessary. The best time to call is between Monday to Thursday from 09:00 to 17:00, and on Fridays until 16:30. Waiting times aren't specified, but providing clear information may expedite your request.
Hertfordshire Constabulary
Calls are prioritized based on urgency, with emergency situations receiving immediate attention. Non-emergency calls may experience longer wait times, particularly during peak periods. It's advisable to call during standard operating hours for non-urgent matters. The constabulary is equipped to handle both urgent and non-urgent assistance requests, ensuring public safety and support. Callers should be prepared to provide detailed information to facilitate efficient service.
Hereford and Worcester Fire and Rescue Service
They also offer advice and consultations for building and planning applications and process Freedom of Information requests. The service operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. While no specific wait times are mentioned, it is advisable to call during non-peak hours. Always call 999 for emergencies.
Derbyshire Fire & Rescue Service
Primarily, this number is for emergency fire and rescue services, accessible 24/7. In urgent situations like fires or accidents where immediate danger is present, calling this number ensures rapid response. Additionally, the department offers fire safety advice and can schedule inspections during weekdays. While wait times for emergency responses are unpredictable, fire safety advice usually requires a prior appointment. To avoid any delays, calling during non-peak weekday hours is typically recommended for non-emergency inquiries.
Surrey Fire and Rescue Service
You can also report faults related to smoke alarms or alarms for the hard of hearing provided by this service. The line is available from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Common reasons for calling include scheduling home visits and reporting faults. While the typical wait times can vary, calling during off-peak hours might reduce the delay. It's best to use the service during weekdays for quicker responses.
Department for Work and Pensions (DWP) - Universal Credit Service Centre (Northern Ireland)
Services include assistance with claim management, reporting changes in circumstances, and answering general enquiries for residents. The centre operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers should be prepared for identity verification and may experience long wait times, especially during peak hours or benefit payment dates. It is advisable to call during off-peak hours for quicker service.
Department for Environment, Food & Rural Affairs
They also offer information on the Pet Travel Scheme and advice on farming and rural services. The helpline operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. For urgent matters like reporting notifiable diseases in animals, the service is available 24/7. Freedom of Information and Environmental Information Regulation requests can also be processed through this line. Typically, calling is the fastest way to get a response, as written queries may face delays.
Staffordshire Police Headquarters
You can make general enquiries related to the Staffordshire Commissioner’s Office, submit Freedom of Information (FOI) requests, or apply for a complaint review if dissatisfied with a police complaint outcome. These services are typically available during office hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon may reduce wait times. For FOI requests and complaint reviews, you may need to provide detailed information or complete online forms. The office can redirect calls to appropriate departments if necessary.
Coventry City Council
This number is primarily used for handling general enquiries and feedback, including complaints, comments, and compliments about council services. The reception staff are available from Monday to Friday, 9am to 5pm, excluding bank holidays. Common reasons for calling include checking the status of applications, confirming eligibility for services, and submitting feedback. While specific departments may require a transfer, the main reception can address most initial queries. Callers may experience long wait times during peak hours, so it is advisable to call during less busy periods.
Leeds City Council
This number handles enquiries related to housing, council tax, benefits, social services, roads, parking, parks, and school places. The service is available Monday to Friday from 09:00 to 17:00, except on Wednesdays when it starts at 10:00. Common reasons for calling include checking application statuses, confirming eligibility for services, and reporting issues. Callers are advised to have relevant account or reference numbers ready to expedite the process. Wait times can be long, especially during peak hours or after public holidays, so calling during off-peak times is recommended.
Kirklees Council
Callers are typically greeted by an automated menu and can select options to reach specific departments. The line is open during standard operating hours, but callers may experience long wait times, especially during peak periods or after public holidays. For urgent social care issues, it's advised to state this clearly at the beginning of the call. To avoid delays, consider calling during off-peak hours or using online services when possible.
Northumberland Fire and Rescue Service
Common reasons for calling include making general enquiries about fire service operations, reporting non-emergency incidents, and obtaining information about local fire stations. The reception is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typical wait times can vary, with longer waits reported during peak hours. It's advisable to call during off-peak times or use email for non-urgent queries. For emergencies, always dial 999.
Northamptonshire Police, Fire and Crime Commissioner
The customer service team is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include seeking information on community safety, recording complaints against the force, and requesting reviews of previous complaints. While specific wait times are not provided, calling during non-peak hours, such as early mornings, may reduce wait times. For written correspondence, you can send mail to Darby House, Wellingborough.
Driver and Vehicle Licensing Agency (DVLA)
You can declare a Statutory Off Road Notification (SORN) to exempt your vehicle from tax and insurance requirements. This can be done online, by phone, or by post. Vehicle tax enquiries, including payments, exemptions, and penalties, are also handled. Automated services are available 24/7, while staffed support is accessible during business hours. Callers often experience long wait times, especially during peak hours, so it's advisable to call early in the morning or use online services for faster assistance.
Dorset Police
The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers often reach out for information on traffic fines, licence statuses, or updates on ongoing cases. While wait times can vary, it is advisable to call during off-peak hours to avoid delays. Non-urgent matters are best handled online or via email, as phone lines can be busy, especially after major incidents.
North Yorkshire Fire & Rescue Authority
This number is primarily used for general enquiries about the Authority's operations, meetings, and administrative matters. Calls are typically handled by the Authority Secretary, and meetings occur four times a year, mostly during daytime hours. While specific wait times aren't provided, it's noted that calling during early office hours or avoiding meeting days can help reduce wait times. The best time to call is Monday to Friday during office hours.
Lincolnshire Police
You can report non-urgent crimes, request police reports, and schedule community safety presentations. They also offer services like car seat installation checks, citizen ride-alongs, fingerprinting, and home security surveys. Station tours and overnight parking requests can also be arranged. While emergency situations require dialing 999, non-emergency calls are handled during operating hours, with some services needing advance booking. Wait times can vary, especially after major incidents, so calling during off-peak hours is recommended.
Avon & Somerset Constabulary Learning Solutions
You can book rooms like lecture theatres or specialist suites for police or external events, subject to eligibility and availability. Additionally, you can request information about police training programs, including entry requirements and course content. School engagement requests are also facilitated, allowing schools to plan educational inputs with the Early Intervention Team. Typically, calls are best made during operating hours, though specific times are not provided. It's advisable to prepare all necessary documents and details before calling to ensure a smooth process.
Northumbria Police Headquarters Ponteland
For emergencies, the number 999 should be used, while non-emergencies can be reported via 101 or the main contact number. The headquarters operates 24/7 for emergencies, with standard hours for other services. Common reasons for calling include reporting incidents, requesting police records, and seeking information on local policing. Wait times can vary, especially during peak periods or major incidents. It's advisable to call during off-peak hours for quicker service.
Office of the Police and Crime Commissioner for Merseyside
Common reasons for calling include seeking information on police policies, submitting complaints, and understanding victim support options. While typical wait times are not specified, calling during standard operating hours is recommended. It is advisable to check FAQs and complaints guidance online before calling to ensure efficient service.
HM Revenue and Customs
Common reasons for calling include questions about UK tax obligations, payments, and reliefs for both individuals and businesses. You can also get assistance with Child Benefit, tax credits, and other state support payments. Additionally, the line provides support for customs and excise duties, as well as compliance and enforcement issues. Typically, callers experience automated menus and may need to wait during peak times. Having your identification and reference numbers ready can expedite the process.
Hampshire Constabulary
You can submit, track, and receive responses to FOI requests about police data, procedures, or personal information. Additionally, you can request information about yourself, others, or police force data, including queries related to domestic violence or sexual offenders. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Enquiries are acknowledged with an auto-response, and the statutory response time for FOI requests is 20 working days. For best results, call during weekday mornings when wait times are typically shorter.
Gloucestershire Constabulary
Common reasons for calling include reporting suspicious activity, seeking police presence for non-urgent matters, and asking about lost property or community policing. While emergencies should be directed to 999, this line is suitable for less urgent concerns. Wait times can vary, especially during peak hours, but online forms are available 24/7 for non-urgent reports. It's advisable to call during regular operating hours for the quickest response.
London Borough of Hackney
Callers can inquire about council services, receive customer support for online services, and submit complaints or feedback. The line is open Monday to Friday, with slightly reduced hours on Wednesdays. Typical wait times can range from 4 to 10 minutes, especially during peak hours. For quicker service, it's advisable to call early in the morning or on Thursdays and Fridays. Face-to-face support is also available at the Service Centre for those needing in-person assistance.
Department for Work and Pensions (DWP) - Universal Credit Helpline (Live Service)
Services include answering questions about claims, eligibility, payments, and account issues. The helpline also supports application processes, identity verification, and accessibility needs. Operating hours are Monday to Friday, from 08:00 to 18:00. Common reasons for calling include starting or updating a claim, verifying identity, and accessing support for hearing or language needs. While the helpline is free to call, users often experience long wait times, particularly during peak hours or after policy changes. It's advisable to call early in the day to potentially reduce wait times.
Department for Transport
Common reasons for calling include seeking information on transport policies, regulations, and updates. The switchboard operates Monday to Friday from 08:30 to 17:30 and on Saturdays from 09:00 to 13:00. It is closed on Sundays. Callers may experience long wait times, especially after major announcements or during peak hours. For non-urgent matters, using the online contact form is recommended. To avoid redirection, clearly state the nature of your enquiry at the beginning of the call.
Ministry of Defence - Veterans UK
The helpline also provides housing, welfare, and bereavement support, along with referrals to the Veterans Welfare Service. Typically, callers can expect assistance during standard operating hours from Monday to Friday. However, during peak times, wait times may be longer. For urgent emotional support outside these hours, callers are redirected to partner organizations like The Samaritans or Combat Stress.
Foreign, Commonwealth & Development Office
You can make general enquiries about FCDO policies, services, and activities during business hours, Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. Emergency assistance for British nationals abroad is available 24/7, covering situations like accidents or arrests. Freedom of Information (FOI) requests can also be processed during business hours. Note that this line does not handle visa or passport enquiries, and such calls are redirected. Callers may experience long wait times during international crises or peak travel periods, but automated messages and call-back options are sometimes available.
Sussex Police
This service is available during operating hours, and it is crucial to have all necessary details ready before calling. Common reasons for contacting Sussex Police include reporting incidents not in progress, seeking updates on cases, or addressing concerns with police services. While specific wait times are not provided, callers may experience delays during peak periods or emergencies. It is advisable to call during off-peak hours for quicker assistance.
Thames Valley Police Headquarters
The phone service is available Monday to Thursday from 09:00 to 14:00 and Friday from 09:00 to 12:00, though email is preferred due to limited telephone cover. Common reasons for calling include seeking information on policies, submitting complaints, and making written enquiries. For written correspondence, submissions can be made 24/7 via email or post, with responses typically within 10 working days. Complaints related to the OPCC can be submitted during office hours, with online guidance available. For emergencies or operational issues, contact Thames Valley Police directly via 101 or 999.
Merseyside Police
This line is specifically for reporting serious offenses in progress, situations posing immediate danger to life or property, or major public disruptions. Callers can also make silent emergency calls if speaking is unsafe, by following the silent call procedure. Additionally, pre-registered users can send emergency SMS messages to 999. It's crucial to use this number only for genuine emergencies, as misuse can delay response times. For non-emergencies, the 101 number should be used. Typical wait times are minimal, but it's best to call during off-peak hours if possible.
Office of the Police and Crime Commissioner for Dorset
Calls are typically answered during office hours from Monday to Saturday. Common reasons for calling include seeking information on the Commissioner's activities, submitting FOI requests, and appealing complaint outcomes. While wait times are not specified, calling during mid-morning or mid-afternoon may reduce hold times. It's important to note that the office cannot handle operational police matters or most complaints about police conduct.
Northamptonshire Police
Callers can also make general enquiries or connect to specific departments or officers. This service operates during regular hours and uses an automated system with voice recognition to direct calls appropriately. Common reasons for calling include reporting minor crimes, seeking advice, or connecting with community officers. Wait times can vary, especially during peak hours, and non-urgent matters may be scheduled for follow-up. It is advisable to call during mid-morning or early afternoon to avoid longer waits.
Leicestershire Police
You can report crimes in progress or emergencies 24/7. For non-emergencies, such as crimes that have already occurred, you can also call at any time. General enquiries and requests for information are handled around the clock. You can leave messages for specific officers if you have their identification number. Anonymous crime reporting is available through Crimestoppers. For those who use British Sign Language, non-emergency incidents can be reported via the InterpretorNow Service from 8 AM to midnight daily. Wait times may vary, especially during peak hours or major incidents, so calling during off-peak times is advisable.
Office of the Police, Fire and Crime Commissioner
You can inquire about the Commissioner's office operations, request information, or provide feedback. Additionally, they process complaints regarding the Commissioner or Deputy Commissioner. Calls are typically answered during office hours, and the wait times can vary. It's advisable to call mid-morning or mid-afternoon to avoid peak times. For complaints, specific details are required, and these can also be submitted via email or post if preferred.
South Yorkshire Fire and Rescue
Callers can inquire about general services, schedule home safety checks, and receive business fire safety advice. The line is also available for handling complaints, compliments, and data protection inquiries. Typically, calls are answered during operating hours, but if not, leaving a voicemail is recommended. Callers often experience long wait times during peak periods, so it's advisable to call during off-peak hours or use email for a quicker response.
Warwickshire Fire and Rescue Service
You can book a Home Fire Safety visit, submit complaints or provide feedback regarding the services. For general safety questions, the service addresses queries about fire incidents, safety measures, and service details. It is advisable to contact the headquarters during operating hours for non-urgent matters. Emergency situations should still be directed to 999. Typical wait times are not specified, but contacting them during regular business hours increases the chance of a prompt response. Home Fire Safety visit requests and complaint submissions follow straightforward procedures.
Department for Science, Innovation and Technology
This service is available 24/7, ensuring that press and media queries regarding departmental activities, policies, and news are promptly addressed. Journalists are required to provide their credentials or media affiliation when calling. The line is specifically for media use, and general public queries may not be addressed. Typical wait times are not specified, but the phone and inbox are monitored at all hours to ensure timely responses. It's best to have all necessary information ready before calling to facilitate a smooth interaction.
Department for Levelling Up, Housing and Communities
Common reasons for calling include seeking information on housing policies, filing complaints, or requesting specific departmental information. The line is open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers may experience longer wait times during peak hours, typically around midday. It is advisable to call early in the morning or later in the afternoon to avoid delays.
Devon and Somerset Fire and Rescue Service
These services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include arranging a free home safety visit for at-risk community members and obtaining fire safety guidance for homes and businesses. Calls are typically answered by trained staff who can arrange follow-up visits or provide immediate advice. While specific wait times are not provided, calling during non-peak hours, such as early mornings, may reduce wait times.
Buckinghamshire Fire and Rescue Service
This includes general enquiries about fire safety, submitting complaints regarding service or staff, and requesting public information. The office operates Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00. For emergencies, always dial 999. Typical wait times are not specified, but responses are generally handled during business hours. For quicker service, consider calling during mid-morning hours when lines may be less busy.
Bedfordshire Police
This service is available during operating hours, with some services accessible online. Common reasons for calling include seeking information on police services, reporting minor crimes, and contacting local police teams. Wait times can vary, especially during peak hours or major incidents, so it is advisable to call during off-peak times. The general enquiries line has limited availability on weekends, with reduced hours on Saturdays and closure on Sundays.
Wakefield Council
You can handle general enquiries, urgent matters, and council tax and benefits queries. The line is available 24/7 for urgent issues, but specific services like council tax are only available Monday to Friday from 10:00 to 16:00. Social care support is accessible during weekdays with emergency out-of-hours options. For non-urgent matters, online contact is recommended to avoid long wait times. Peak hours may lead to delays, so calling during off-peak times is advisable.
Avon and Somerset Police and Crime Commissioner
Callers can also inquire about commissioning victim support and community safety services. Typical reasons for calling include seeking information on policing priorities or submitting complaints. While specific wait times are not provided, it is noted that long wait times can occur. To avoid delays, it may be beneficial to call during non-peak hours or use online forms for non-urgent matters.
Avon and Somerset Police
This line is primarily for reporting non-urgent crimes or incidents, providing feedback on police services, and making complaints against officers. It also supports joining community schemes, applying for jobs or volunteering, and making Freedom of Information requests. The line is available during operating hours, with online options available 24/7. Callers often experience long wait times, especially during peak hours, so using online forms is encouraged for faster service. The police headquarters is closed to the public without an appointment, and non-emergency enquiries should use this number or the online reporting system.
Nottinghamshire Fire and Rescue Service
These services are available Monday to Friday from 08:30 to 16:30. For emergencies, callers must dial 999. Non-emergency queries are addressed during office hours, with complaints acknowledged within two working days and investigated within ten working days. Typical wait times may vary, with occasional reports of long waits during peak hours. It's advisable to call during mid-morning or early afternoon for potentially shorter wait times.
Derbyshire Constabulary
This service is available 24/7 and is intended for life-threatening or urgent incidents. Common reasons to call include reporting crimes, incidents, or emergencies. If you cannot speak, you can still alert the police by following the 'silent 999' protocol. Typically, operators respond quickly, but during peak times, there may be brief delays. It is crucial to provide the location and nature of the emergency when calling. Remember, 999 should only be used for genuine emergencies.
Dorset & Wiltshire Fire and Rescue Service
Callers can inquire about fire safety, community support, and general information. This line is available during standard office hours, and it is important to use this number for non-emergencies only. Emergency situations should be directed to 999. Wait times may vary, but typically, calls are handled promptly during business hours. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Cheshire Fire and Rescue Service
The service operates Monday to Friday from 08:30 to 17:00. Common reasons for calling include seeking general information, submitting feedback, and notifying about planned burns. For emergencies, always dial 999. Typical wait times may vary, but calling mid-morning or early afternoon can help reduce waiting. Complaints and compliments can also be submitted via email or online form. Reporting controlled burns in advance helps prevent unnecessary emergency responses.
City of Edinburgh Council
The line is available Monday to Friday during office hours, with an emergency line accessible 24/7. Callers may experience long wait times, especially during peak hours or after weekends. For quicker service, it's advisable to call during off-peak times. The automated menu guides callers to the appropriate department, and live agents are available for more complex enquiries. Emergency calls are prioritized and handled promptly.
Office of the Police and Crime Commissioner for Leicestershire
Common reasons for calling include making general enquiries about police and crime matters, submitting complaints or feedback, and seeking victim support referrals. The office also facilitates public participation in consultations regarding policing priorities. Calls are typically handled during operating hours. While specific wait times are not provided, it is advisable to call during non-peak hours, such as mid-morning or early afternoon, to potentially reduce waiting periods. Staff expect courteous interactions, and aggressive behavior is managed according to policy.
Financial Conduct Authority
You can call to ask questions about financial services, report concerns about firms, or seek guidance on financial matters. The helpline is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reporting scams or unauthorized firms, and making complaints about financial services. While wait times can vary, they are typically longer during peak hours or following major financial news. For quicker service, consider calling during off-peak hours or using email for non-urgent queries.
West Midlands Police
For emergencies, dial 999 to report crimes in progress or life-threatening situations. For non-emergencies, such as reporting less urgent crimes or seeking advice, call 101. General enquiries can be made during business hours, Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Anonymous crime reporting is available 24/7 via Crimestoppers at 0800 555 111. Complaints about police conduct should be submitted through the dedicated process online. Callers often experience long wait times on the 101 line, especially during peak hours, so it is advisable to call during off-peak times or use online services when possible.
City of London Police
They also offer specialized support for economic crimes like card fraud and insurance fraud. General enquiries about police services, lost property, and non-emergency support can be addressed during business hours. For emergencies, the 999 line is available 24/7. Typically, wait times may vary depending on call volume, but non-emergency calls are best made during standard business hours to avoid delays. The police department is known for its expertise in economic crime investigations, making it a critical resource for residents and businesses in the area.
Essex County Fire and Rescue Service
This number is particularly useful for addressing public and stakeholder inquiries about fire safety regulations, emergency response protocols, and organizational details. Additionally, you can arrange to attend public meetings or committee sessions, with assistance available for special access requirements. Estimated wait times for calls are typically short during standard business hours, but it's advisable to call during mid-morning or mid-afternoon to avoid peak periods.
Staffordshire Fire and Rescue Service
The phone line is operational from Monday to Thursday, 08:30 to 17:00 and on Friday from 08:30 to 16:30, excluding Bank Holidays. For emergencies, always dial 999. Common reasons for calling include asking questions, reporting non-urgent incidents, and requesting the fire service's presence at community events. It's advisable to call early in the day to minimize wait times.
Suffolk Fire and Rescue Service
Services include obtaining fire safety advice, seeking general information, and addressing administrative matters. This number should be accessed during out of office hours for these purposes. For immediate risks, calling 999 is advised. People often call to inquire about fire prevention tips, learn more about safety inspections, or resolve questions related to service operations. While specific wait times are not noted, callers may experience occasional delays, particularly when routing to the correct department. Calls during early evening tend to be more efficient, reducing wait times.
Kirklees Metropolitan Council
Common reasons for calling include making service requests such as waste collection, housing issues, and social care. The council also handles general enquiries about services and departments, as well as complaints and feedback. Appointments with council officers can be booked through this number. Typically, callers may experience long wait times during peak hours, so it is advisable to call during off-peak times if possible. The council's switchboard operates during standard business hours, and callers should be prepared to provide personal details and specifics about their request to be directed appropriately.
