Belfast City Council
Belfast City Council provides a range of services through their main contact number, including general enquiries about council services, facilities, and public queries. Residents can also raise concerns about suspected dangers or wrongdoing related to the council. Additionally, the line is open for submitting complaints, comments, or compliments regarding council services. Calls are typically answered during operating hours, but users may experience long wait times during peak periods or after public holidays. For those with hearing impairments, an alternative contact number is available to ensure accessibility.
Location & Coverage
Belfast City Hall, Donegall Square, Belfast, BT1 5GS, United Kingdom
Belfast
Expected outcomes
- Check application status
- Report suspected wrongdoing
- Submit a complaint
- Provide feedback
- Request service information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Reference ID
- Description of concern
- Contact information
- Relevant evidence
- Complaint details
Known Issues
Some callers experience long wait times, particularly during peak hours or after public holidays. To minimize wait times, it is advisable to call during off-peak hours. Additionally, the standard phone line may not be fully accessible for those with hearing impairments. An alternative number, 028 9027 0405, is available for deaf or hearing-impaired users. For raising concerns or making complaints, providing detailed descriptions and any relevant evidence can help expedite the process. The council aims to acknowledge receipt of concerns within seven days and respond to complaints at Stage 1 within five working days.
Updated 17 Dec 2025
