Birmingham City Council
Birmingham City Council provides a variety of services through their main contact number. Residents can inquire about council services, request specific services like waste collection, and report issues or complaints. The line also facilitates booking appointments for in-person visits. Callers should be prepared for potential wait times, especially during peak hours or after major announcements. The automated menu system helps route calls efficiently, but high demand can still lead to delays. It's advisable to call during non-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Request waste collection
- Report housing issues
- Book council appointments
- Submit service feedback
- Inquire about council tax
- Request benefit information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Service details
- Contact information
- Reference number
- Issue description
- Supporting documents
Known issues
Callers to Birmingham City Council often experience long wait times, particularly during peak periods or after significant council announcements. An automated queue system and callback options are available, but demand can still cause delays. Additionally, some services may be disrupted or delayed due to financial constraints following the council's Section 114 notice. Essential services are prioritized, but non-essential services might be temporarily suspended. To avoid frustration, consider calling during less busy times or using online services where possible.
