Cardiff Council
Cardiff Council's Members Services can be reached at +442920872020 for general enquiries related to councillors and council members. This includes obtaining contact information, arranging meetings, and receiving administrative support. Calls are typically routed to the appropriate staff or councillor based on the nature of the enquiry. The service is available Monday to Friday during office hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. Be prepared to provide your contact details and the nature of your enquiry for efficient service.
Updated 15 Dec 2025
Expected outcomes
- Obtain councillor contact details
- Arrange meetings with councillors
- Receive administrative support
- Request councillor information
- Inquire about council meetings
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Nature of enquiry
- Contact details
- Relevant documents
- Councillor's name
- Meeting details
Known issues
While there are no specific known issues reported, it's advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information ready, such as the councillor's name and your contact details, to facilitate a smooth process. If the relevant person is unavailable, you may need to wait for a callback. For quicker resolutions, consider emailing if your enquiry is not urgent.
