Charity Commission for England and Wales
The Charity Commission for England and Wales offers phone support for general enquiries, complaints, and guidance related to charity registration, compliance, and regulatory requirements. Available Monday to Friday from 09:00 to 17:00, the service assists with understanding charity law and addressing issues with the Commission's service. Common reasons for calling include seeking advice on regulatory matters, filing complaints about service standards, and obtaining guidance for charity trustees. While specific wait times are not provided, callers may experience delays during peak hours or after major updates. For non-urgent matters, online forms are recommended.
Updated 15 Dec 2025
Expected outcomes
- Answer charity registration questions
- Provide compliance guidance
- Process service complaints
- Offer trustee support
- Explain regulatory requirements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Charity registration number
- Details of the incident
- Desired resolution
- Impact statement
- Consent for third-party complaints
- Nature of enquiry
Known issues
Callers to the Charity Commission may experience long wait times, particularly during peak hours or following significant regulatory updates. To avoid delays, it is advisable to call earlier in the day. Additionally, phone support is unavailable on weekends, so using online forms or contacting the service during weekday hours is recommended for non-urgent queries. These forms can be particularly useful for submitting detailed complaints or enquiries that do not require immediate attention. For urgent matters, calling during less busy times can help reduce wait times.
