⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Cheshire Fire and Rescue Service
Cheshire Fire and Rescue Service can assist with non-emergency enquiries, compliments, complaints, and reporting controlled burns. The service operates Monday to Friday from 08:30 to 17:00. Common reasons for calling include seeking general information, submitting feedback, and notifying about planned burns. For emergencies, always dial 999. Typical wait times may vary, but calling mid-morning or early afternoon can help reduce waiting. Complaints and compliments can also be submitted via email or online form. Reporting controlled burns in advance helps prevent unnecessary emergency responses.
Updated 15 Dec 2025
Expected outcomes
- Request general information
- Submit compliments
- File complaints
- Report controlled burns
- Seek non-emergency guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Complaint details
- Relevant dates
- Staff names
- Burn location
- Burn date and time
Known issues
Some callers experience long wait times, particularly during peak periods or outside core hours. To avoid delays, it is recommended to call during mid-morning or early afternoon on weekdays. Additionally, using email or online forms for non-urgent matters can be more efficient. Always ensure you have all necessary information ready before calling, such as contact details and specific details related to your enquiry or complaint. This preparation can help streamline the process and reduce the need for follow-up calls.
