⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Cleveland Fire Brigade
Cleveland Fire Brigade offers a range of services through their contact number, primarily focusing on non-emergency inquiries. Callers can obtain information about fire safety and emergency response training courses, submit complaints or compliments regarding brigade services, and make Freedom of Information requests. Additionally, they can arrange site visits to the Training & Administration Hub. While specific wait times are not provided, calls are handled during standard operating hours. For those with hearing or speech impairments, alternative communication methods such as texting or using the TexMee app are available. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Check training course details
- Submit complaints or compliments
- Request public information
- Arrange site visits
- Inquire about fire safety services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Description of complaint
- Specific information request
- Purpose of visit
- Preferred visit dates
Known issues
Occasional delays in responding to Freedom of Information requests have been reported. If you experience such delays, it is recommended to escalate the issue to an internal review or the communications department. To avoid frustration, ensure all required information is provided when making a request. For non-urgent matters, consider using online forms available on the Cleveland Fire Brigade website, which can be more convenient and provide a written record of your inquiry. Additionally, calling during non-peak hours may result in shorter wait times.
