Competition and Markets Authority
The Competition and Markets Authority (CMA) provides accessibility support to users who encounter difficulties accessing their services or documents due to accessibility needs. This includes assistance with alternative formats, help with forms, and general accessibility support. The service is available Monday to Friday during business hours, with limited support on Saturdays. If you cannot reach someone by phone, leaving a voicemail will prompt a callback. Common reasons for calling include requesting documents in large print or audio formats, and seeking help with online forms. Typical wait times are not specified, but requests are usually acknowledged within 10 working days.
Updated 15 Dec 2025
Expected outcomes
- Request alternative formats
- Get help with forms
- Report accessibility issues
- Receive general support
- Request large print documents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Accessibility issue description
- Contact details
- Preferred format
- Document details
- Service details
- Supporting information
Known issues
Occasional delays in response to accessibility requests, particularly for alternative document formats, have been reported. These requests are typically acknowledged and resolved within 10 working days. To improve your experience, ensure you provide a detailed description of the issue and your contact information. If you encounter delays, consider following up via email or leaving a voicemail for a callback. Additionally, calling during business hours on weekdays may result in quicker assistance. Utilizing email for non-urgent requests can also be effective.
