Department for Energy Security and Net Zero
The Department for Energy Security and Net Zero's Renewables Team can assist with a variety of tasks related to energy security, net zero goals, and renewable energy schemes. Common reasons for calling include inquiries about the Renewables Obligation Scheme, submitting complaints, and making Freedom of Information requests. The team is available Monday to Friday during operating hours. Typical wait times are not specified, but it's advisable to call during mid-morning or mid-afternoon to avoid peak times. Written complaints and general inquiries should include full contact details and a clear description of the issue or request. For specific scheme queries, contacting the Ofgem Renewables team directly is recommended.
Updated 15 Dec 2025
Expected outcomes
- Check energy scheme details
- Submit a complaint
- Request Freedom of Information
- Make media enquiries
- Request accessible documents
- Submit statistics requests
- Make subject access requests
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Enquiry description
- Contact details
- Scheme details
- Full issue details
- Media credentials
- Specific statistics
- Personal identification
Known issues
There are occasional delays in responding to written correspondence, which may take up to 15-20 working days, especially during peak periods. If no response is received within the stated timeframe, it's advisable to follow up or escalate the issue to the ombudsman. Additionally, complaints are rarely upheld by the Parliamentary and Health Service Ombudsman. If dissatisfied with the outcome, seeking a review or escalating the complaint externally is recommended. To avoid delays, ensure all necessary information is provided when making inquiries or complaints.
