Department for Environment, Food & Rural Affairs
The Department for Environment, Food & Rural Affairs (Defra) International Enquiries line is available for public and stakeholder queries related to environmental policy, food and farming, and rural affairs. Callers can seek information, provide feedback, or lodge complaints about Defra's policies and services. The helpline operates during standard business hours, and callers may be redirected to specific departments based on their enquiry. While wait times are not specified, calling during mid-morning or mid-afternoon may reduce hold times. The line also handles Freedom of Information requests, where callers can request specific information about Defra's governance and operations.
Updated 15 Dec 2025
Expected outcomes
- Check environmental policy details
- Submit feedback on services
- Request farming information
- Lodge a policy complaint
- Make a Freedom of Information request
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Personal details
- Case reference number
- Description of requested information
- Contact details
Known issues
When contacting Defra, it is helpful to have all relevant information ready, such as personal details or case references, to streamline the process. If you are making a Freedom of Information request, ensure you provide a clear description of the information needed along with your contact details. To avoid long wait times, consider calling during non-peak hours, such as mid-morning or mid-afternoon. If your enquiry is complex, you may be redirected to a specific department, so be prepared for potential transfers.
