⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Devon and Somerset Fire and Rescue Service
The Devon and Somerset Fire and Rescue Service helpline offers specific services such as booking home safety visits and providing general fire safety advice. These services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include arranging a free home safety visit for at-risk community members and obtaining fire safety guidance for homes and businesses. Calls are typically answered by trained staff who can arrange follow-up visits or provide immediate advice. While specific wait times are not provided, calling during non-peak hours, such as early mornings, may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Book home safety visit
- Receive fire safety advice
- Schedule safety assessment
- Confirm visit eligibility
- Get fire prevention tips
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Home address
- Eligibility information
- Nature of enquiry
- Preferred visit time
- Risk assessment eligibility
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information ready, such as contact details and address, to streamline the process. If you experience difficulties reaching the helpline, consider checking the organization's website for additional resources or alternative contact methods. Remember, the helpline is staffed by trained professionals ready to assist with your fire safety needs.
