Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) International Enquiries department assists with UK driving licence queries for individuals residing or driving abroad. Services include handling requests for certificates of entitlement and licence verification. Callers can reach the department Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's advisable to call during mid-morning or early afternoon to avoid peak times. International calls may incur higher charges, and additional verification might be required. Be prepared with all necessary documents to ensure a smooth process.
Updated 15 Dec 2025
Expected outcomes
- Request certificate of entitlement
- Verify driving licence details
- Update overseas address
- Provide payment information
- Confirm document delivery method
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full personal details
- Driver number
- Credit card details
- Overseas address
- Fax number
- Date of birth
Known issues
International callers often face difficulties connecting to the DVLA's 0300 numbers from outside the UK. It's recommended to use the international number +44 844 306 9203 or request a call-back through the DVLA's web form if connection issues persist. Additionally, processing times for international licence requests can be lengthy, sometimes taking several weeks. It's important to wait for the advised processing period before following up, as calling does not expedite the process. Planning ahead and ensuring all required documents are ready can help mitigate these issues.
