Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) Vehicle Customer Services department can be contacted via fax for official document submissions, such as Freedom of Information requests or supporting paperwork. This service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. It is not available on Sundays. Common reasons for contacting this department include sending FOI requests and other necessary documentation. While typical wait times for responses can vary, it is advisable to follow up by phone if no response is received within two weeks. Including a cover sheet with your contact details and any reference numbers is crucial for efficient processing.
Updated 15 Dec 2025
Expected outcomes
- Send FOI requests
- Submit supporting documents
- Transmit forms via fax
- Include contact details
- Follow up on submissions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Correct fax number
- Relevant forms
- Cover sheet
- Full name
- Address
- Reference number
Known issues
Users occasionally experience delayed responses when faxing documents to the DVLA, particularly for Freedom of Information requests and licence renewals. To mitigate this, it is recommended to follow up by phone if no response is received within two weeks. Ensure all documents are complete and include a cover sheet with your contact details and any relevant reference numbers. This can help prevent processing delays and improve communication efficiency. Additionally, consider sending documents during off-peak hours to potentially reduce wait times.
