Driver and Vehicle Licensing Agency (DVLA)
The DVLA Vehicle Tax department provides assistance with vehicle registration, tax payments, and log book (V5C) issues. You can also declare a SORN or handle general enquiries and complaints. The phone lines operate Monday to Friday from 08:00 to 19:00 and Saturday from 08:00 to 14:00. Common reasons for calling include renewing vehicle tax, updating registration details, and reporting issues. Wait times are typically longer on Mondays and during lunchtime, so it's advisable to call early in the morning or use online services when possible.
Updated 15 Dec 2025
Expected outcomes
- Renew vehicle tax
- Update registration details
- Declare SORN
- Replace log book
- Report a complaint
- Check application status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Vehicle registration number
- V5C/log book reference
- Personal details
- Payment details
- Driving licence number
- Details of medical condition
Known issues
Callers often experience long wait times, especially during peak hours and on Mondays. To avoid delays, try calling early in the morning or use the DVLA's online services, which are available 24/7. Busy phone lines can result in disconnections, so retrying at off-peak times may help. Be aware of scam calls and phishing attempts; the DVLA will never request payment or personal details via unsolicited texts or emails. Always ensure you are on an official .gov.uk website when accessing services online.
