NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Essex Police
The Essex Police Criminal Investigation department can assist with legal enquiries, document requests, and official correspondence related to police operations. Callers can reach the department from Monday to Friday between 08:00 and 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include requesting case files, seeking legal advice, and obtaining official documents. While specific wait times are not provided, it is noted that peak times may lead to longer hold periods, particularly during weekday mornings. For non-urgent matters, consider reaching out via email.
Updated 14 Dec 2025
Expected outcomes
- Request legal documents
- Seek legal advice
- Obtain case files
- Confirm document status
- Provide contact details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact number
- Case number
- Reference number
- Description of request
- Legal issue details
Known issues
Callers to the Essex Police Criminal Investigation department sometimes experience long hold times, particularly during peak weekday mornings. To avoid extended wait periods, it is advisable to call outside of these hours or use email for non-urgent inquiries. Having all necessary documents and information ready before calling can also help expedite the process. If you encounter long wait times, consider calling back at a different time or using alternative contact methods.
