Fife Council
Fife Council's Chinese Language Line offers telephone-based interpretation services for Chinese speakers to access various council services. This service is available from Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. Callers should specify their preferred language, either Mandarin or Cantonese, and the council service they need assistance with. The line is designed to help non-English speakers access important council information and support. While specific wait times are not provided, it is advisable to call during off-peak hours to avoid potential delays.
Updated 15 Dec 2025
Expected outcomes
- Access council services
- Request language interpretation
- Specify Mandarin or Cantonese
- Receive council information
- Connect with council staff
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Preferred Chinese dialect
- Nature of enquiry
- Personal ID
- Council service details
- Operating hours knowledge
- Interpreter instructions
Known issues
Some callers experience long wait times, particularly during peak hours or when requesting less common dialects. To minimize wait times, it is recommended to call during off-peak hours. If you encounter extended hold times, patience is advised as there is no formal resolution reported. The service aims to provide smooth access to council services for non-English speakers, but occasional delays may occur due to high demand.
