Fife Council
Fife Council's Health and Social Care department offers a range of services accessible via phone, including Adult and Older People Social Work Services, Community Health Services, and Children's Community Health Services. These services support independent living, provide disability adaptations, and offer care planning. Callers can also access Housing Support Services and Hospital Service Planning. The line is open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include arranging assessments, accessing community health support, and planning hospital services. Wait times can be long during peak hours, so calling early in the morning or avoiding Mondays is advisable.
Updated 15 Dec 2025
Expected outcomes
- Arrange social work assessments
- Access community health services
- Plan hospital services
- Request housing support
- Submit emergency referrals
- File complaints
- Schedule follow-ups
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Address
- Date of birth
- Details of impairment
- Current support needs
- Contact details
- Nature of emergency
- Service involved
- Complaint details
- Referral information
Known issues
Callers to Fife Council's Health and Social Care department sometimes experience long wait times, especially during peak hours or on Mondays. To minimize wait times, it is recommended to call early in the morning or use online forms for non-urgent queries. Additionally, some callers face confusion regarding eligibility criteria for various services, which can lead to repeated calls or incomplete applications. Staff are available to provide guidance during calls, and detailed eligibility information is also accessible online. These measures help ensure that callers receive the support they need efficiently.
