Financial Conduct Authority
The Financial Conduct Authority's switchboard is available to connect callers to specific departments, provide general information, and assist international callers. Operating hours are Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. The switchboard staff do not provide regulatory advice but can direct you to the appropriate department for your needs. Accessibility services are available upon request. Callers may experience long wait times, particularly during peak hours or following major regulatory announcements. It is advisable to call during off-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Connect to FCA departments
- Request general information
- Direct international callers
- Request accessibility support
- Receive department contact details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Inquiry type
- Reference number
- Accessibility needs
- Language requirements
- Communication preferences
Known issues
Callers may occasionally experience long wait times, especially during peak hours or after significant regulatory announcements. To minimize waiting, try calling during less busy times. The switchboard provides general information and directs calls but cannot offer regulatory advice or confirm actions on reports. For specific inquiries, ensure you have the correct department name and any relevant reference numbers ready. Accessibility services are available, so specify any support needed when calling.
