⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Hereford and Worcester Fire and Rescue Service
The Hereford and Worcester Fire and Rescue Service provides support for general enquiries related to fire safety and services, as well as specific tasks such as reporting business fire safety concerns and handling compliments, complaints, and concerns. They also offer advice and consultations for building and planning applications and process Freedom of Information requests. The service operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. While no specific wait times are mentioned, it is advisable to call during non-peak hours. Always call 999 for emergencies.
Updated 15 Dec 2025
Expected outcomes
- Answer general questions
- Report fire safety concern
- Submit a complaint
- Request building consultation
- File Freedom of Information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Contact details
- Business name
- Business address
- Details of concern
- Description of complaint
Known issues
While there are no known specific issues reported, for efficient service, it is advised to call during non-peak hours, preferably early in the day. Ensure you have all relevant details at hand before making the call. For general enquiries or issues that require specific information like business safety concerns, ensure you gather all necessary details such as business name and address beforehand. This will help in smoothly navigating the call and getting quicker resolutions.
