HM Passport Office
The HM Passport Office provides essential services for UK passport applications, renewals, and urgent travel needs. You can call for general passport advice, check the status of your application, or seek urgent assistance for travel due to emergencies. The service is available Monday to Friday from 08:00 to 20:00, and on weekends and bank holidays from 09:00 to 17:30. Common reasons for calling include application updates and urgent travel queries. Wait times can be long, especially during peak travel seasons, so it's advisable to call during off-peak hours if possible.
Updated 16 Dec 2025
Expected outcomes
- Get passport application advice
- Check application status
- Request urgent travel assistance
- Submit complaints and feedback
- Receive guidance on renewals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Application reference number
- Full name
- Date of birth
- Proof of urgency
- Medical documents
- Travel itinerary
Known issues
Callers often experience long wait times, especially during peak hours and busy travel seasons. To minimize wait times, it's recommended to call during off-peak hours or use online services when possible. Some users report receiving inconsistent information from different agents; in such cases, escalate the issue to a supervisor or request written confirmation. Additionally, navigating automated menus can be challenging, so use specific menu options or repeat 'speak to an advisor' to reach a human agent more quickly.
