HM Revenue and Customs
When calling HM Revenue and Customs at +443002003300, you can address a variety of income tax issues. This includes queries related to PAYE, self-assessment, tax codes, and refunds. You can also report changes in income or employment status and correct or update your tax codes. Calls are handled during published operating hours, and you may experience long wait times, especially during peak tax season. It is advisable to call early in the day to reduce wait times. Automated menus will guide you to the appropriate department, so have your National Insurance number and relevant documents ready.
Updated 15 Dec 2025
Expected outcomes
- Resolve income tax queries
- Report income changes
- Correct tax codes
- Update employment status
- Request tax refunds
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Tax reference number
- Personal ID details
- Current tax code
- Employer details
- Income change details
Known issues
Callers often experience long wait times, particularly during peak tax seasons. To minimize delays, it is recommended to call early in the day or utilize online services when possible. The complexity of some tax queries can also pose challenges, with some issues requiring escalation to specialist teams or follow-up through written correspondence. Patience is advised when navigating automated menus, and having all necessary documents ready can help expedite the process.
