Kirklees Council
Kirklees Council provides a range of services accessible via their main contact number, including handling general enquiries about council services, processing service requests for areas like waste management and social care, and receiving complaints and feedback. Callers are typically greeted by an automated menu and can select options to reach specific departments. The line is open during standard operating hours, but callers may experience long wait times, especially during peak periods or after public holidays. For urgent social care issues, it's advised to state this clearly at the beginning of the call. To avoid delays, consider calling during off-peak hours or using online services when possible.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Request service updates
- Report waste issues
- Submit housing requests
- Provide feedback
- File complaints
- Route to departments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Reference ID
- Personal details
- Nature of enquiry
- Complaint details
- Contact information
- Department name
Known issues
Callers frequently report long wait times, particularly during peak hours and after public holidays. To mitigate this, it's recommended to use online services or call during less busy times. Additionally, some callers experience confusion with call routing, which has been addressed through staff training and updated phone menus. If you encounter issues, asking for 'customer services' or 'operator' can help direct your call appropriately. Always have relevant information ready, such as account numbers or specific details about your enquiry, to ensure a smoother interaction.
