⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
London Ambulance Service NHS Trust
The London Ambulance Service NHS Trust provides critical emergency and non-emergency medical services across London. Available 24/7, the service handles urgent 999 calls, dispatching ambulances and offering clinical advice. For non-emergency needs, they offer patient transport services, typically on weekdays. Major incident responses are coordinated as needed. Common reasons for calling include reporting emergencies, arranging patient transport, and seeking clinical advice. Wait times can vary, especially during peak periods or major incidents. It's advisable to call during off-peak hours for non-emergency services to reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Dispatch emergency ambulance
- Arrange patient transport
- Provide clinical advice
- Coordinate major incident response
- Answer triage questions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of incident
- Nature of emergency
- Caller contact details
- Patient details
- Medical need for transport
- Pickup and drop-off locations
Known issues
High call volumes can lead to long wait times, especially during peak periods or major incidents. The triage system prioritizes urgent cases, deploying additional resources when necessary. Non-emergency calls, such as patient transport requests, may experience delays due to the prioritization of emergency cases. Patients are advised of potential delays and alternative arrangements are suggested when possible. To minimize wait times, consider calling during off-peak hours for non-urgent issues. The service continuously works to improve response times and manage high demand effectively.
