Ministry of Defence - Veterans UK
The Ministry of Defence - Veterans UK helpline offers a range of services for veterans, including advice on compensation for injuries or illnesses related to service, armed forces pensions, and benefits. The helpline also provides housing, welfare, and bereavement support, along with referrals to the Veterans Welfare Service. Typically, callers can expect assistance during standard operating hours from Monday to Friday. However, during peak times, wait times may be longer. For urgent emotional support outside these hours, callers are redirected to partner organizations like The Samaritans or Combat Stress.
Updated 15 Dec 2025
Expected outcomes
- Get compensation advice
- Inquire about pensions
- Access welfare support
- Seek bereavement help
- Request housing assistance
- Refer to Welfare Service
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Service number
- Personal details
- Details of deceased
- Relationship to deceased
- Case-specific documents
- Compensation claim forms
Known issues
Callers to the Veterans UK helpline have occasionally reported long wait times, particularly during peak hours or when calling outside of core operating hours. To address this, the helpline offers the option to be routed to The Samaritans or Combat Stress for urgent emotional support when necessary. It is advisable to call during less busy times, such as mid-morning or early afternoon, to potentially reduce wait times. Additionally, ensuring all necessary information and documents are ready before calling can help streamline the process and reduce the need for follow-up calls.
