Prudential Regulation Authority
The Prudential Regulation Authority (PRA) Enquiries Team is available to address questions from regulated firms and the public regarding PRA rules, supervision, and regulatory matters. Calls are accepted Monday to Friday from 10:00 to 12:00. Due to limited phone hours, it is advisable to have all necessary information ready before calling. For detailed or non-urgent queries, email is recommended. Typically, wait times can vary, and it may be challenging to reach the team during peak hours. For a smoother experience, consider calling early in the week or using email for complex issues.
Updated 15 Dec 2025
Expected outcomes
- Respond to regulatory queries
- Clarify supervision guidelines
- Provide rulebook information
- Assist with firm registration
- Address compliance concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Your name
- Firm name
- Firm reference number
- Phone number
- Email address
- Description of enquiry
Known issues
The phone line for the PRA Enquiries Team is only open for two hours each weekday, which can lead to difficulty reaching the team and longer response times. To mitigate this, it is recommended to use email for non-urgent queries or when the phone line is unavailable. Having your firm reference number and a clear description of your enquiry ready can expedite the process. If you experience long wait times, consider calling early in the week or using email for more detailed inquiries.
