⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Surrey Fire and Rescue Service
The Surrey Fire and Rescue Service can be reached at +448000850767 for booking Safe and Well Visits, a free service providing home fire safety checks, advice, and equipment. You can also report faults related to smoke alarms or alarms for the hard of hearing provided by this service. The line is available from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Common reasons for calling include scheduling home visits and reporting faults. While the typical wait times can vary, calling during off-peak hours might reduce the delay. It's best to use the service during weekdays for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Book Safe and Well Visit
- Report smoke alarm faults
- Report hard of hearing alarm faults
- Receive fire safety advice
- Request fire safety equipment
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact number
- Postcode
- Primary concern
- Alarm type
- Access to home areas
Known issues
Some users experience long wait times when calling during peak hours to book Safe and Well Visits. It is advisable to call during off-peak hours or consider using the online booking options to avoid delays. Additionally, there might be occasional difficulty in reaching the correct department for specific issues like alarm faults. To mitigate this, clearly state the purpose of your call and the department you need when you are connected to the service. These careful preparations can help in getting prompt assistance from the Surrey Fire and Rescue Service.
