⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Thames Valley Police Headquarters
Thames Valley Police Headquarters provides support for general enquiries related to the Office of the Police and Crime Commissioner (OPCC), focusing on governance, policy, and non-operational matters. The phone service is available Monday to Thursday from 09:00 to 14:00 and Friday from 09:00 to 12:00, though email is preferred due to limited telephone cover. Common reasons for calling include seeking information on policies, submitting complaints, and making written enquiries. For written correspondence, submissions can be made 24/7 via email or post, with responses typically within 10 working days. Complaints related to the OPCC can be submitted during office hours, with online guidance available. For emergencies or operational issues, contact Thames Valley Police directly via 101 or 999.
Updated 15 Dec 2025
Expected outcomes
- Handle general policy queries
- Submit written enquiries
- File complaints
- Receive complaint guidance
- Get automatic receipt notifications
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Query details
- Contact information
- Written enquiry
- Complaint details
- Access to email
- Postal address
Known issues
A common issue when contacting the Thames Valley Police Headquarters is the limited telephone cover, which is available only during specific hours. To ensure a faster and more consistent response, it is recommended to use email as the primary method of communication. This allows for 24/7 submission of enquiries and complaints, with automatic receipt notifications for online or email submissions. Additionally, reviewing the OPCC Complaints Policy online before submitting a complaint can help streamline the process. For operational policing matters, contacting Thames Valley Police directly via 101 or 999 is advised.
