Transport for West Midlands
Transport for West Midlands provides assistance with public transport enquiries, lost property at bus stations, complaints, and Swift card issues. Common reasons for calling include checking journey plans, reporting lost items, and giving feedback on services. The service is available Monday to Saturday, with varying hours, and is closed on Sundays and Bank Holidays. Callers may experience long wait times during peak hours, particularly on Mondays or after disruptions. For quicker service, consider calling mid-week or using online forms when possible. Lost property on buses or trains requires contacting the specific operator.
Updated 15 Dec 2025
Expected outcomes
- Answer public transport questions
- Assist with lost property
- Process complaints and feedback
- Provide Swift card support
- Plan journeys
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of lost item
- Date and location of loss
- Details of complaint
- Swift card number
- Personal identification
- Contact information
Known issues
Callers sometimes experience long wait times, especially on Mondays and after service disruptions. To avoid delays, try calling outside peak hours or use online contact forms. Enquiries about lost property on buses or trains are often redirected, so clarify the location of loss before calling. Transport for West Midlands only handles lost property at bus stations, which can cause frustration if not clarified. For a smoother experience, ensure you have all necessary details ready before calling.
